Nagios Support Forum

Hello,

We received an email that AT&T is deprecating SMS, and want to use the Nagios Twilio Integration. Setup was very easy, good documentation on setting it all up so I feel like I have done this correctly. When I go to my user, Notification Methods, Twilio Text (SMS), the screen is blank with no option to enter my phone number.

If I go to Notification Messages, Twilio Text (SMS), I see the notification template and that appears to load correctly.

Has anyone else seen this? I have tried different browsers, patching Nagios XI to the latest, made sure notifications are enabled, etc...any help is appreciated!

I'm here with the same issue. Glad I'm not the only one

twashington wrote: ↑Mon Jun 09, 2025 3:12 pm I'm here with the same issue. GladGeometry Dash I'm not the only one

Have you got a suitable solution? I really want to see the most suitable solution for the above case.

betterwound wrote: ↑Wed Jun 11, 2025 4:29 am

twashington wrote: ↑Mon Jun 09, 2025 3:12 pm I'm here with the same issue. GladGeometry Dash I'm not the only one

Have you got a suitable solution? I really want to see the most suitable solution for the above case.

I don't have a solution, no. It seems to be a bug within Nagios. I'm not sure there's anything we can do without a patch from Nagios.

Nothing yet, I'll update the chat if I find anything.

Hello,

We have identified a bug with that screen and have filed a bug report for resolution, Please make sure to monitor our Changelog for future updates:

https://www.nagios.com/changelog/#nagios-xi

Also, if you have a paid commercial license, your license does come with direct access to our support engineers. In the future, if you ruin into an issue related your actively licensed Nagios system, feel free to open a support case by visiting https://support.nagios.com and registering/logging in under the "Access The Customer Support Portal" section.

Here are the steps to fix this issue in particular, that you can use, until we release a newer version that will include the bug fix:

In order to get that page to display please do the following in a root ssh session in Nagios XI -
Create a backup before editing the file -

Using a text editor change line 1761 in

/usr/local/nagiosxi/html/includes/utils-users.inc.php

From -

To -

Save the changes.
Restart apache -
or

Navigate to the page and verify it is displaying properly.

You may have to change the theme to Modern if the color does not display correctly on the Notification Methods page.
You can do this under Admin > System Settings > Theme & Display > Theme Settings > User Interface Theme

That worked like a charm, thank you for the bug fix!