Nagios Support Forum

We have a deployment of nagios and have our alerts going to our ticking system. I would like to acknowledge the alerts once they come in so we don't clutter our ticking system with alerts that come in over the weekend or after hours (the alerts come in as new threads every time).

I know I could just set Nagios to only send 1 alert, but I think having our ticking system auto acknowledge the alert gives some redundancy that the alert made it to our system.

Any thoughts or recommendations ?

So you want your ticketing system to send email to some user when it gets a nagios alert. The mail goes to the mail server. The nagios server periodically connects to the mail server and grabs email for the user referenced, parses them and acks alerts as you've defined.
Sounds like a pain in the rear.
Have you set up the ticketing system to send the emails?