Page 1 of 1
Unexpected error in "SNMP Walk Jobs"
Posted: Wed Mar 04, 2026 12:24 pm
by bergna
Hello!!
I can't open this window in GUI (Nagios XI 2026R1) and error is seeing as attachment.
I'm using modern theme,
Additionally, I can't open Neptune Theme in any circumstances with same error
Thanks in advance for your help
Juan Jose
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Wed Mar 04, 2026 1:29 pm
by lgute
Hi
@bergna,
Thanks for reaching out. There have been a lot of changes to XI that may address the issues you are having. Would it be possible for you to backup your system and try upgrading to 2026R1.2?
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Thu Mar 05, 2026 9:49 am
by bergna
Thanks Laura for your response!!!
I'll try to ugrade it ASAP
Juan
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Fri Mar 06, 2026 9:27 am
by lgute
You are welcome Juan (
@bergna). Please let us know if that helps or not.
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Mon Mar 09, 2026 1:16 pm
by bergna
Hello @igute!!!
I don't migrate yet, but i'll try
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Wed Mar 11, 2026 12:16 pm
by bergna
I tried to update to 2026R2 my testing instance and it was an error that I attached..what can i do?
Thanks
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Wed Mar 11, 2026 2:11 pm
by cdietsch
Hi
@bergna
It looks like libcurl-devel package isn't installed. For an EL based system run the following as root and then retry the upgrade
For a Debian or Ubuntu system you'll want to run the following (as root) and retry the upgrade.
Code: Select all
apt-get install libcurl4-openssl-dev
Good luck!
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Fri Mar 13, 2026 2:11 pm
by bergna
Thanks @cdietsch
with your help, I was able to upgrade Nagios to 2026R1.2.
But continuig with original problem, when I went to "SNMP Walk Jobs", screen is blank.
Aditionaly I've change my profile to "Neptune Light" and can´t see anythig...all is blank..How can I reverse my profile from server console (ssh)? (if there isn´t another solution jeje)
Regards
Re: Unexpected error in "SNMP Walk Jobs"
Posted: Fri Mar 20, 2026 1:21 pm
by lgute
Hi
@bergna,
If you are still having this issue, you can change your theme in the database.
Find the
mysqlpass in the /usr/local/nagiosxi/etc/xi-sys.cfg file and copy the value assigned to it. Then execute the following command in a terminal or ssh session.
I am assuming you need to change the theme for the nagiosadmin (user_id = 1) account.
Code: Select all
mysql -u root -p nagiosxi -e "UPDATE xi_usermeta SET keyvalue = 'modern' WHERE user_id = 1 and keyname = 'theme'"
It will prompt you for the password you pulled from the xi-sys.cfg file.
Alternatively, you can put the password on the command line like this
-p<whatever your password is>, no spaces and no <>.
If you want to try dark neptune, change 'modern' to 'neptune.
Good luck and please let us know how it goes for you.