Page 1 of 1
Bulk Modifications problems
Posted: Wed Oct 24, 2012 12:35 pm
by BanditBBS
I created a new contact group and wanted to add to a bunch of services so I attempted to use the Bulk Modification tool to add contact group. I do it and when I hit save I get an error page:
Code: Select all
The connection was reset
The connection to the server was reset while the page was loading.
I go into the host or service I was trying to add it to and the changes are there.
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 12:50 pm
by scottwilkerson
Can you look in the following file to see if you have any errors showing up to help debug this
thanks.
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 12:54 pm
by BanditBBS
Code: Select all
[Wed Oct 24 13:53:27 2012] [notice] child pid 30909 exit signal Segmentation fault (11)
That is the line that showed up as I tried to perform the action.
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:28 pm
by lmiltchev
What is the output of the following command?
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:29 pm
by mguthrie
Did you get any sourcegaurdian errors when you upgraded?
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:35 pm
by BanditBBS
lmiltchev wrote:What is the output of the following command?
Here is the output:
Code: Select all
PHP 5.3.3 (cli) (built: Jun 25 2012 04:41:23)
Copyright (c) 1997-2010 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
Mike, no errors during upgrade. Was a pretty vanilla install that wasn't really being used, was waiting on 2012 to be released. in case you don't recall from my other posts, I do have my database offloaded and also running gearman, just in case either of those could be making this issue happen(doubt it is gearman).
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:43 pm
by mguthrie
No we're suspicious it has to do with the sourceguardian encryption on one of the files on that component. I'm going to send you a raw version of this component to install so we can confirm if this is the issue...
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:45 pm
by BanditBBS
mguthrie wrote:No we're suspicious it has to do with the sourceguardian encryption on one of the files on that component. I'm going to send you a raw version of this component to install so we can confirm if this is the issue...
Just install it using the component installation under admin?
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 2:51 pm
by BanditBBS
I didn't feel like waiting for a reply
This new version works as expected.
Re: Bulk Modifications problems
Posted: Wed Oct 24, 2012 3:14 pm
by mguthrie
Thanks for the update. We'll have to do some digging as for a solution on that. In the meantime go ahead and keep using that component. Individual components are still upgraded manually after the 2011-2012 update, so from here it won't get overwritten unless you manually reinstall the component yourself.