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email alerts only send to email set in account info
Posted: Wed Oct 31, 2012 1:00 pm
by mvp
Hello,
Alerting is not working to its potential.
I am receiving email alerts ONLY from the email address that was set in
>configure
>my account settings
>Account information
'email address' field
I have set-up multiple users that should receive emails & they do not receive any alerts.
Re: email alerts only send to email set in account info
Posted: Wed Oct 31, 2012 1:56 pm
by lmiltchev
I would recommend following the steps, outlined on our wiki page for troubleshooting notification problems:
http://support.nagios.com/wiki/index.ph ... n_Problems
Note: Each user in Nagios XI can set his/her notification preferences. You have to make sure that notifications for this user are enabled, that the correct email address is entered, etc. You can masquerade as this user (Admin->Manage Users), then click on the username in the upper right corner (next to: Logged in as:"), and try to send a test notification. This should be a good starting point.
Re: email alerts only send to email set in account info
Posted: Thu Nov 08, 2012 9:46 am
by mvp
This issue has been resolved. There were some changes that were made as I posted this issue. Thanks for your help.
Re: email alerts only send to email set in account info
Posted: Thu Nov 08, 2012 10:19 am
by lmiltchev
I'm glad it's resolved now! Thanks for the feedback!