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Acknowledged issues alerts still being sent

Posted: Thu Nov 08, 2012 2:24 pm
by arnab.roy
Hi Guys,

We are having issues where in keeps sending alerts for issues that have already been acknowledged. I can see in the event logs their is no notification event however I keep receiving emails!

XI version 2012 R1.0

Many Thanks
Arnab

Re: Acknowledged issues alerts still being sent

Posted: Thu Nov 08, 2012 4:54 pm
by scottwilkerson
Do these notifications show up in the Notification report?

Do you have any event handlers (global or local) setup that could be sending these email?

Re: Acknowledged issues alerts still being sent

Posted: Thu Nov 08, 2012 5:26 pm
by arnab.roy
Hi Scott,

Yes it does seem to show up in notifications report . No we dont have any event handlers configured apart from the standard xi_notifications handler. I will keep an eye on it and post back.


Cheers
Arnab