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Notification Provider settings not changing
Posted: Mon Nov 26, 2012 9:04 am
by isadmin
I am trying to change the ATT Mobile Carrier setting from txt.att.net to mms.att.net but it doesnt change and the
test notifications show the old settings...
snapshot3.png
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Re: Notification Provider settings not changing
Posted: Mon Nov 26, 2012 12:44 pm
by scottwilkerson
Yep, looking at this I found a bug. This will be fixed in 2012R1.3
For now, as a work around, you can go to Admin -> Manage Mobile Carriers
Change the Unique Id from
att to at&t
then go back to the users Notification Methods and select AT&T
Then the test should work fine
Re: Notification Provider settings not changing
Posted: Mon Nov 26, 2012 1:30 pm
by isadmin
thanks..will test it out
Re: Notification Provider settings not changing
Posted: Mon Nov 26, 2012 1:38 pm
by isadmin
I have changed most our email addresses to mobile numbers...but the change to at&t throws an error
Re: Notification Provider settings not changing
Posted: Mon Nov 26, 2012 2:00 pm
by scottwilkerson
Can you show me a screenshot of your Notification Methods -> Mobile Text Tab
Thx
Re: Notification Provider settings not changing
Posted: Tue Nov 27, 2012 8:04 am
by isadmin
strange I was going to send screenshot but tested all options after resetting the at&t string and cannot recreate the error.
unchecked mobile phone text message...left carrier blank...selected at&t ...none trigger the error again...maybe something hadnt applied fully yet...it now allows the at&t string for the unique id and testing is OK!
Re: Notification Provider settings not changing
Posted: Tue Nov 27, 2012 10:47 am
by scottwilkerson
My guess would be a save didn't get clicked the first time somewhere...
Glad all is OK now.