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Nagios XI 2011R2.4

Just a real quick question.
I made some escalation changes. I have one contact group that is receiving Recovery Notifications, but not Warnings or Criticals.

I thought if you didn't receive a Warning or Critical, you wouldn't receive the Recovery?
I looked at the Notifications from last night, and I can see they were never sent the Critical Notification, but they did receive the Recovery.
The primary contact group did receive the Criticals and recoveries.

I don't want them to receive the Recovery notification, if the Warning/Critical wasn't escalated to them...yet.

Thanks
Derek

So did only a hand full of contacts receive the critical notifications? Or did nobody. Also, what was the time difference between the criticals and the recoveries.

Just one of the contacts received the Critical, but both received the Recovery.

22:21 - Critical - sent to SysAdmins
Next Check in 3 minutes
22:24 - OK - sent to SysAdmins and DBAs

A Critical notification was never sent to DBAs, but they did receive Recovery.

All the time frames are 24x7 with a couple exceptions early every morning, so I don't think they were in an exception time frame.

We will likely need to see a configuration snapshot to decipher this.

Could you open a new ticket by sending an email to [email protected] and attach the latest configuration snapshot and a link to this thread as a reference.

Thanks.

We've received your ticket and are looking into it, all correspondence will now be done via our ticketing system. Locking thread.