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2012 v4 ie issue.
Posted: Fri Jan 18, 2013 5:37 pm
by benhank
We just upgraded to 2012 r4.
When selecting the new charts icon next to a object, the chart literally never opens. Also when I open the actual object. all of the info from the tabs (general,performance graphs,advanced, etc) are all displayed on the general page.
This does not happen in Firefox.
The issue is happening for all of my users. I have changed my ie settings to their defaults cleared the cache, reloaded the page. no go.
if you look closely you will see that the "performance graphs "is still trying to load
Re: 2012 v4 ie issue.
Posted: Mon Jan 21, 2013 10:30 am
by scottwilkerson
Do you have compatibility mode turned on in IE?
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 11:39 am
by benhank
I tried it with and without comparability mode on IE 8 and 9, It works with 10 tho. anyone else experiencing this?
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 1:28 pm
by mguthrie
Can't seem to recreate this. Can you hit F12 in IE and click the "script" tab, then reload that page and see if it gives any errors?
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 3:38 pm
by mguthrie
Ok, nevermind, we got it. If you hit F12 and set Browser Mode: IE9, and Document Mode: IE9 Standards, the display should work properly. We just committed a fix that automatically forces IE's viewing mode to use a workable page mode. Let me know if you want the patch before the 1.5 release.
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 4:17 pm
by benhank
Yeah send it to me. I'll let you know if it works. But I honestly doubt that it won't.
The fix you suggested worked on IE8 and 9
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 4:40 pm
by benhank
spoke to soon on IE 9 the suggested fix worked perfectly. But on IE 8 the lingering problem is when you click on that new chart icon next to a host it's blank.
Re: 2012 v4 ie issue.
Posted: Tue Jan 22, 2013 5:05 pm
by mguthrie
Can you try replacing /usr/local/nagiosxi/html/includes/pageparts.inc.php with the file attached and see if that fixes the remaining issue? I did find one other issue in there that may have been causing problems.
Re: 2012 v4 ie issue.
Posted: Wed Jan 23, 2013 10:53 am
by benhank
good and bad news the problem persist BUT i clicked on debugging and returned this:
on line 178:
Code: Select all
e--;)(c=$[d[e].type])&&c.prototype[g]&&(f=!0);a[g]=f})},render:function(){var
the words :
(c=$[d[e].type]) are highlighted
and the debug consol shows the following:
Code: Select all
SCRIPT5007: Unable to get value of the property 'type': object is null or undefined
highcharts.js, line 178 character 6
SCRIPT5007: Unable to get value of the property 'type': object is null or undefined
highcharts.js, line 178 character 6
Re: 2012 v4 ie issue.
Posted: Thu Jan 24, 2013 10:11 am
by benhank
guys any update on this?