Nagios Support Forum

I'm looking to have 3 main groups for our Nagios users. Group 1 (sys engrs) will have full admin access and can see/change/add hosts/services as needed. Group 2 (help desk) will have read only but can see everything. Group 3 (off hours help desk) can see everything however 8x5 systems will show as up as green even though they may be down/flapping/etc.

I'm assuming the following would need to be done.
Group 1 = admin
Group 2 = user w/see all hosts + read-only access

I'm at a loss for Group 3. I'm guessing they'll have something similar to Group 2 but I'm not sure what else would need to be applied to their login.

David

Group 3 (off hours help desk) can see everything however 8x5 systems will show as up as green even though they may be down/flapping/etc.

Can you elaborate a little bit more on this?

I don't think setting the XI user rights has anything to do with the status of these checks. Here's our documentation on XI User Rights:

http://assets.nagios.com/downloads/nagi ... Rights.pdf

I believe you are on the right path with Group1 & 2. I'm not sure what exactly you are trying to accomplish with Group 3.

Well the (brief) background story is the off hours desktop support has a tendency to put in support calls for non critical items. To reduce the number of false call outs we want the 8x5 (workhours) systems to show the status of up no matter what their actual condition is. However when an on call engineer checks the status it should show the actual up/down condition.

...the off hours desktop support has a tendency to put in support calls for non critical items

Do they place the support calls based on the status they view in the web interface, or based on notifications they receive?
Other words, is it going to be enough to disable alerts for this particular group during this timeperiod?

They usually create the tickets based on the web gui status. However, they have been known to miss a few items and respond after getting an email alert.

I don't this this is possible. You can "tweak" nagios to report the status of a check according to your specific environment by using different flags, modifying the warning and critical thresholds, etc. Nagios will report the actual status of a host/service but it is up to the users/contacts to interpret the information, and act upon it.

It is possible to create more complex designs and plug in more logic into network monitoring with Nagios XI via the use of BPI. Please, read more on the topic here:

http://assets.nagios.com/downloads/nagi ... _Addon.pdf