Nagios Support Forum

Hello,

I just tried to install Fusion on a clean Red Hat 6.4 system. When I run ./fullinstall in /tmp/nagiosfusion I get the following error:

ERROR: unable to read system id. Your Red Hat installation is not registered or does not have proper entitlements.

It is registered. What proper entitlements could it be talking about?
Below is a copy of the log file:


Nagios Fusion Installation Log
==========================
DATE: Wed Mar 27 08:18:45 PDT 2013

DISTRO INFO:
RedHatEnterpriseServer
6.4
x86_64

THIS IS A NEW INSTALL!

INSTALLING:
full=2012R1.5
major=2012
minor=R1.5
releasedate=2012-01-17
release=205

Configuring Yum...
ERROR: unable to read system id.
Your Red Hat Installation is not registered or does not have proper entitlements.
Please register or enable entitlements at rhn.redhat.com.
Nagios Fusion Installation Log

How did you register your RHEL server? If you run the following you should get your account information in return:
Also, the following should output 0:

The first command less /etc/sysconfig/rhn/systemid fails. There is no file systemid in /etc/sysconfig/rhn

The 2nd command rhn_check -v returns:

ERROR: unable to read system id.

The subscription manager shows Red hat Enterprise Linux Server, Self-support (1-2 sockets) as a valid subscription.

Apologies I had you run a couple commands that are not valid for 6.4 any longer. Can you run the following and show the output?:

Thank you for the help. Here are the listings:

Loaded plugins: product-id, refresh-packagekit, security, subscription-manager
This system is receiving updates from Red Hat Subscription Management.
repo id repo name status
rhel-6-server-beta-debug-rpms Red Hat Enterprise disabled
rhel-6-server-beta-rpms Red Hat Enterprise disabled
rhel-6-server-beta-source-rpms Red Hat Enterprise disabled
rhel-6-server-cf-tools-1-beta-debug-rpms Red Hat CloudForms disabled
rhel-6-server-cf-tools-1-beta-rpms Red Hat CloudForms disabled
rhel-6-server-cf-tools-1-beta-source-rpms Red Hat CloudForms disabled
rhel-6-server-cf-tools-1-debug-rpms Red Hat CloudForms disabled
rhel-6-server-cf-tools-1-rpms Red Hat CloudForms enabled: 31
rhel-6-server-cf-tools-1-source-rpms Red Hat CloudForms disabled
rhel-6-server-debug-rpms Red Hat Enterprise disabled
rhel-6-server-optional-beta-debug-rpms Red Hat Enterprise disabled
rhel-6-server-optional-beta-rpms Red Hat Enterprise disabled
rhel-6-server-optional-beta-source-rpms Red Hat Enterprise disabled
rhel-6-server-optional-debug-rpms Red Hat Enterprise disabled
rhel-6-server-optional-rpms Red Hat Enterprise disabled
rhel-6-server-optional-source-rpms Red Hat Enterprise disabled
rhel-6-server-rhev-agent-beta-debug-rpms Red Hat Enterprise disabled
rhel-6-server-rhev-agent-beta-rpms Red Hat Enterprise disabled
rhel-6-server-rhev-agent-beta-source-rpms Red Hat Enterprise disabled
rhel-6-server-rhev-agent-debug-rpms Red Hat Enterprise disabled
rhel-6-server-rhev-agent-rpms Red Hat Enterprise enabled: 16
rhel-6-server-rhev-agent-source-rpms Red Hat Enterprise disabled
rhel-6-server-rpms Red Hat Enterprise enabled: 10,287
rhel-6-server-sam-beta-debug-rpms Red Hat Subscriptio disabled
rhel-6-server-sam-beta-rpms Red Hat Subscriptio disabled
rhel-6-server-sam-beta-source-rpms Red Hat Subscriptio disabled
rhel-6-server-sam-debug-rpms Red Hat Subscriptio disabled
rhel-6-server-sam-rpms Red Hat Subscriptio disabled
rhel-6-server-sam-source-rpms Red Hat Subscriptio disabled
rhel-6-server-source-rpms Red Hat Enterprise disabled
rhel-6-server-supplementary-beta-debuginfo Red Hat Enterprise disabled
rhel-6-server-supplementary-beta-rpms Red Hat Enterprise disabled
rhel-6-server-supplementary-beta-source-rpms Red Hat Enterprise disabled
rhel-6-server-supplementary-debuginfo Red Hat Enterprise disabled
rhel-6-server-supplementary-rpms Red Hat Enterprise disabled
rhel-6-server-supplementary-source-rpms Red Hat Enterprise disabled
rhel-server-dts-6-rhb-debug-rpms Red Hat Developer T disabled
rhel-server-dts-6-rhb-rpms Red Hat Developer T disabled
rhel-server-dts-6-rhb-source-rpms Red Hat Developer T disabled
rhel-source Red Hat Enterprise disabled
rhel-source-beta Red Hat Enterprise disabled
repolist: 10,334

***************************************************************************************************************************************************************************
+-------------------------------------------+
Installed Product Status
+-------------------------------------------+
Product Name: Red Hat Enterprise Linux Server
Product ID: 69
Version: 6.3
Arch: x86_64
Status: Subscribed
Starts: 12/13/2012
Ends: 12/13/2013

With RHEL 6.2+ the channel checks were changed, this has been pached into Nagios XI but not Fusion, however in a soon to come patch the changes will be pushed through, for the time being you will need to edit one of the install scripts by hand, and it should be realatively easy to do. What we need to do is comment out the channel checks, so.. once you have extracted the latest installation tarball, you need to open the following file and make these changes:
Comment out lines 22-32, it should be a "if, elsif" series that runs the old RHEL channel checks.

Then save the file, and run the installation script again.

This should get you up and running properly, you will need to make sure that you do have the RHEL optional channel as commenting out these lines removes that check.

Thank you that worked!