Ongoing CCM Problems
Posted: Wed Oct 13, 2010 7:34 pm
I still have not been able to get a working Core Config Manager after a new install in RHEL 5.5 32b
NagiosXI appear to install OK, I can see the NagiosXI web page. When I select the Core Config Manager, it appears that the underlying d/base is empty ie: it was not populated during the install process.
Original email below was sent 4 days ago to Nagios - I have coloured the important bits:
=======================================================================================
Hi Fred,
In order for us to provide our customers with the best support, you need to post your questions to the customer support forum.
Regards,
Mary Starr
___
Nagios Enterprises, LLC
Email: [email protected]
Phone: (888)624-4671
Fax: (651)204-9103
Web: http://www.nagios.com
On 10/12/2010 7:07 PM, Kroeger, Fred wrote:
>
> Hi Mary - this was a response to the email of ongoing problems that
> Ethan& Tony have been investigating - pls forward to them.
>
> Thanks
>
> Fred Kroeger
>
> -----Original Message-----
> From: Mary Starr [mailto:[email protected]]
> Sent: Wednesday, 13 October 2010 06:04
> To: Kroeger, Fred
> Subject: Re: CCM problems
>
> Hi Fred,
>
> Please post your questions to the customer support forum. Thank you.
>
> Regards,
>
> Mary Starr
> ___
> Nagios Enterprises, LLC
> Email: [email protected]
> Phone: (888)624-4671
> Fax: (651)204-9103
> Web: http://www.nagios.com
>
>
>
> On 10/11/2010 9:52 PM, Kroeger, Fred wrote:
>> Hi
>>
>> I've done a complete re-install again and am still unable to install
>> NagiosXI correctly.
>> I'm not using a proxy and it still seems to fail when I run the
>> ./E-importnagiosql script.
>>
>> Can you compare what I see on my screen (below) compared to what you
>> get on a RHEL 5.5 install?
>> I am still concerned that the wget returns a 0 length file.
>> I have determined that this *only* happens with a .php file in the
>> http://localhost/nagiosql folder.
>> I can wget a .php file in any other http folder and I can wget any non
>
>> .php file in the nagiosql folder.
>>
>> I hope this is enough information for you to discover what my problem
>> is.
>>
>> Thanks& regards
>>
>> Fred Kroeger
>>
>>
>>
>> ======================================================================
>> ==
>> ======================
>> [root@lxfm201nag nagiosxi]# ./E-importnagiosql Starting httpd:
>> /tmp/nagiosxi/nagiosxi/basedir/scripts /tmp/nagiosxi
>> --2010-10-12 10:41:28-- http://localhost/nagiosql/index.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.login'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:28 (0.00 B/s) - `nagiosql.login' saved [0/0]
>>
>> IMPORTING CONFIG FILES...Array
>> (
>> [0] => nagiosadmin.cfg
>> )
>> IMPORTING /usr/local/nagios/etc/import/nagiosadmin.cfg
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/import.php --post-data
>> 'chbOverwrite=1&selImportFile[]=/usr/local/nagios/etc/import/nagiosadm
>> in
>> .cfg' -O nagiosql.import.monitoring
>> --2010-10-12 10:41:28-- http://localhost/nagiosql/admin/import.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.import.monitoring'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:28 (0.00 B/s) - `nagiosql.import.monitoring' saved
>> [0/0]
>>
>> SETUID ROOT OK
>> RESETTING PERMS
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/index.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.login'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.login' saved [0/0]
>>
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/verify.php --post-data
>> 'writeMonitoring=Go' -O nagiosql.export.monitoring
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/admin/verify.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.export.monitoring'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.export.monitoring' saved
>> [0/0]
>>
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/admin/verify.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.export.additional'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.export.additional' saved
>> [0/0]
>>
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/verify.php --post-data
>> 'writeAdditional=Go' -O nagiosql.export.additional
>> OUTPUT:
>> Nagios Core 3.2.2
>> Copyright (c) 2009-2010 Nagios Core Development Team and Community
>> Contributors Copyright (c) 1999-2009 Ethan Galstad Last Modified:
>> 09-01-2010
>> License: GPL
>>
>> Website: http://www.nagios.org
>> Reading configuration data...
>> Read main config file okay...
>> Processing object config directory '/usr/local/nagios/etc/static'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xiobjects.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xitemplates.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xitest.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/contacttemplates.cfg'...
>> Error: Cannot open config file
>> '/usr/local/nagios/etc/contacttemplates.cfg' for reading: No such file
>
>> or directory
>> Error processing object config files!
>>
>>
>> ***> One or more problems was encountered while processing the config
>
>> files...
>>
>> Check your configuration file(s) to ensure that they contain
> valid
>> directives and data defintions. If you are upgrading from a
>> previous
>> version of Nagios, you should be aware that some
>> variables/definitions
>> may have been removed or modified in this version. Make sure to
>
>> read
>> the HTML documentation regarding the config files, as well as
> the
>> 'Whats New' section to find out what has changed.
>> RET: 254
>> /usr/local/nagiosxi/nom/checkpoints/nagioscore/errors
>> /tmp/nagiosxi/nagiosxi/basedir/scripts
>> tar: Removing leading `/' from member names
>> /tmp/nagiosxi/nagiosxi/basedir/scripts
>> ls: /usr/local/nagiosxi/nom/checkpoints/nagioscore/*.gz: No such file
>> or directory NO NOM SNAPSHOT FOUND!
>> /tmp/nagiosxi
>>
>> ======================================================================
>> == ========================================
>>
>> -----Original Message-----
>> From: Ethan Galstad [mailto:[email protected]]
>> Sent: Friday, 17 September 2010 00:59
>> To: Kroeger, Fred
>> Subject: Re: CCM problems
>>
>> Hi Fred -
>>
>> Here is what we discovered:
>>
>> 1. The reason you don't have access to email support is that your
>> original purchase of XI licenses didn't include email support - only
>> access to our customer support forum.
>>
>> 2. Tony tested a Nagios XI install on a clean RHEL 5.5 box and it
>> worked without problems.
>>
>> 3. It appears the issues you're having are related to the proxy you're
>
>> using. We can't provide support for proxy configuration with Nagios
>> XI, so the only recommendation we have is for you to disable the proxy
>
>> and use XI without it.
>>
>> The reason for this is that during normal operation the Nagios XI code
>
>> makes several internal HTTP calls to the local Nagios XI server to
>> import configuration data, apply configuration changes, process AJAX
>> requests, etc. These will likely break when you deploy a proxy,
>> resulting in a non-functional Nagios XI installation.
>>
>> Let us know if you can get XI working properly when the proxy is
>> disabled.
>>
>> Best regards,
>>
>>
>> Ethan Galstad
>> ___
>> Nagios Enterprises, LLC
>> Email: [email protected]
>> Phone: (888)624-4671
>> Fax: (651)204-9103
>> Web: http://www.nagios.com
>>
>>
>>
>> On 9/15/2010 8:12 PM, Kroeger, Fred wrote:
>>> My Customer Number: 31365
>>>
>>> Can you pls fix this again?
>>>
>>> Valid email addresses for support will be this one
>>>
>>> [email protected]
>>>
>>> AND
>>>
>>> [email protected]
>>>
>>>
>>>
>>> Fred Kroeger
>>> Systems Administrator - TSG
>>> InfoHEALTH
>>> Department of Health
>>> Level 6 - 67 Walters Drive
>>> OSBORNE PARK WA 6017
>>> Phone: +61 8 6213 5691
>>> E-mail: [email protected] The contents of this e-mail
>>> transmission are intended solely for the named recipient(s), may be
>>> confidential, and may be privileged or otherwise protected from
>>> disclosure in the public interest. The use, reproduction, disclosure
>>> or distribution of the contents of this e-mail transmission by any
>>> person other than the named recipient(s) is
>>
>>> prohibited. If you are not a named recipient please notify the sender
>
>>> immediately.
>>>
>>>
>>> -----Original Message-----
>>> From: [email protected]
>>> [mailto:[email protected]] On Behalf Of
>>> [email protected]
>>> Sent: Thursday, 16 September 2010 08:50
>>> To: Kroeger, Fred
>>> Subject: RE: CCM problems
>>>
>>> Important Note:
>>>
>>> Email support for Nagios XI is only available to customers with an
>>> active support/maintenance plan. Your email was automatically
>>> rejected because our system shows that you are not subscribed to a
>>> support/maintenance plan.
>>>
>>> Nagios XI Customers:
>>>
>>> If you are a Nagios XI customer with an active support/maintenance
>>> plan, please contact our sales team at [email protected] to gain
>>> access
>>
>>> to Nagios XI email support.
>>>
>>> Purchasing Support:
>>>
>>> You may obtain email support services for Nagios XI by purchasing or
>>> renewing your support/maintenance subscription online at:
>>>
>>> http://www.nagios.com/products/nagiosxi/pricing/buynow
>>>
>>
>
NagiosXI appear to install OK, I can see the NagiosXI web page. When I select the Core Config Manager, it appears that the underlying d/base is empty ie: it was not populated during the install process.
Original email below was sent 4 days ago to Nagios - I have coloured the important bits:
=======================================================================================
Hi Fred,
In order for us to provide our customers with the best support, you need to post your questions to the customer support forum.
Regards,
Mary Starr
___
Nagios Enterprises, LLC
Email: [email protected]
Phone: (888)624-4671
Fax: (651)204-9103
Web: http://www.nagios.com
On 10/12/2010 7:07 PM, Kroeger, Fred wrote:
>
> Hi Mary - this was a response to the email of ongoing problems that
> Ethan& Tony have been investigating - pls forward to them.
>
> Thanks
>
> Fred Kroeger
>
> -----Original Message-----
> From: Mary Starr [mailto:[email protected]]
> Sent: Wednesday, 13 October 2010 06:04
> To: Kroeger, Fred
> Subject: Re: CCM problems
>
> Hi Fred,
>
> Please post your questions to the customer support forum. Thank you.
>
> Regards,
>
> Mary Starr
> ___
> Nagios Enterprises, LLC
> Email: [email protected]
> Phone: (888)624-4671
> Fax: (651)204-9103
> Web: http://www.nagios.com
>
>
>
> On 10/11/2010 9:52 PM, Kroeger, Fred wrote:
>> Hi
>>
>> I've done a complete re-install again and am still unable to install
>> NagiosXI correctly.
>> I'm not using a proxy and it still seems to fail when I run the
>> ./E-importnagiosql script.
>>
>> Can you compare what I see on my screen (below) compared to what you
>> get on a RHEL 5.5 install?
>> I am still concerned that the wget returns a 0 length file.
>> I have determined that this *only* happens with a .php file in the
>> http://localhost/nagiosql folder.
>> I can wget a .php file in any other http folder and I can wget any non
>
>> .php file in the nagiosql folder.
>>
>> I hope this is enough information for you to discover what my problem
>> is.
>>
>> Thanks& regards
>>
>> Fred Kroeger
>>
>>
>>
>> ======================================================================
>> ==
>> ======================
>> [root@lxfm201nag nagiosxi]# ./E-importnagiosql Starting httpd:
>> /tmp/nagiosxi/nagiosxi/basedir/scripts /tmp/nagiosxi
>> --2010-10-12 10:41:28-- http://localhost/nagiosql/index.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.login'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:28 (0.00 B/s) - `nagiosql.login' saved [0/0]
>>
>> IMPORTING CONFIG FILES...Array
>> (
>> [0] => nagiosadmin.cfg
>> )
>> IMPORTING /usr/local/nagios/etc/import/nagiosadmin.cfg
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/import.php --post-data
>> 'chbOverwrite=1&selImportFile[]=/usr/local/nagios/etc/import/nagiosadm
>> in
>> .cfg' -O nagiosql.import.monitoring
>> --2010-10-12 10:41:28-- http://localhost/nagiosql/admin/import.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.import.monitoring'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:28 (0.00 B/s) - `nagiosql.import.monitoring' saved
>> [0/0]
>>
>> SETUID ROOT OK
>> RESETTING PERMS
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/index.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.login'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.login' saved [0/0]
>>
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/verify.php --post-data
>> 'writeMonitoring=Go' -O nagiosql.export.monitoring
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/admin/verify.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.export.monitoring'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.export.monitoring' saved
>> [0/0]
>>
>> --2010-10-12 10:41:29-- http://localhost/nagiosql/admin/verify.php
>> Resolving localhost... 127.0.0.1
>> Connecting to localhost|127.0.0.1|:80... connected.
>> HTTP request sent, awaiting response... 200 OK
>> Length: 0 [text/html]
>> Saving to: `nagiosql.export.additional'
>>
>> [<=>
>> ] 0 --.-K/s in 0s
>>
>> 2010-10-12 10:41:29 (0.00 B/s) - `nagiosql.export.additional' saved
>> [0/0]
>>
>> CMDLINE:
>> /usr/bin/wget --load-cookies=nagiosql.cookies
>> http://localhost/nagiosql/admin/verify.php --post-data
>> 'writeAdditional=Go' -O nagiosql.export.additional
>> OUTPUT:
>> Nagios Core 3.2.2
>> Copyright (c) 2009-2010 Nagios Core Development Team and Community
>> Contributors Copyright (c) 1999-2009 Ethan Galstad Last Modified:
>> 09-01-2010
>> License: GPL
>>
>> Website: http://www.nagios.org
>> Reading configuration data...
>> Read main config file okay...
>> Processing object config directory '/usr/local/nagios/etc/static'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xiobjects.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xitemplates.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/static/xitest.cfg'...
>> Processing object config file
>> '/usr/local/nagios/etc/contacttemplates.cfg'...
>> Error: Cannot open config file
>> '/usr/local/nagios/etc/contacttemplates.cfg' for reading: No such file
>
>> or directory
>> Error processing object config files!
>>
>>
>> ***> One or more problems was encountered while processing the config
>
>> files...
>>
>> Check your configuration file(s) to ensure that they contain
> valid
>> directives and data defintions. If you are upgrading from a
>> previous
>> version of Nagios, you should be aware that some
>> variables/definitions
>> may have been removed or modified in this version. Make sure to
>
>> read
>> the HTML documentation regarding the config files, as well as
> the
>> 'Whats New' section to find out what has changed.
>> RET: 254
>> /usr/local/nagiosxi/nom/checkpoints/nagioscore/errors
>> /tmp/nagiosxi/nagiosxi/basedir/scripts
>> tar: Removing leading `/' from member names
>> /tmp/nagiosxi/nagiosxi/basedir/scripts
>> ls: /usr/local/nagiosxi/nom/checkpoints/nagioscore/*.gz: No such file
>> or directory NO NOM SNAPSHOT FOUND!
>> /tmp/nagiosxi
>>
>> ======================================================================
>> == ========================================
>>
>> -----Original Message-----
>> From: Ethan Galstad [mailto:[email protected]]
>> Sent: Friday, 17 September 2010 00:59
>> To: Kroeger, Fred
>> Subject: Re: CCM problems
>>
>> Hi Fred -
>>
>> Here is what we discovered:
>>
>> 1. The reason you don't have access to email support is that your
>> original purchase of XI licenses didn't include email support - only
>> access to our customer support forum.
>>
>> 2. Tony tested a Nagios XI install on a clean RHEL 5.5 box and it
>> worked without problems.
>>
>> 3. It appears the issues you're having are related to the proxy you're
>
>> using. We can't provide support for proxy configuration with Nagios
>> XI, so the only recommendation we have is for you to disable the proxy
>
>> and use XI without it.
>>
>> The reason for this is that during normal operation the Nagios XI code
>
>> makes several internal HTTP calls to the local Nagios XI server to
>> import configuration data, apply configuration changes, process AJAX
>> requests, etc. These will likely break when you deploy a proxy,
>> resulting in a non-functional Nagios XI installation.
>>
>> Let us know if you can get XI working properly when the proxy is
>> disabled.
>>
>> Best regards,
>>
>>
>> Ethan Galstad
>> ___
>> Nagios Enterprises, LLC
>> Email: [email protected]
>> Phone: (888)624-4671
>> Fax: (651)204-9103
>> Web: http://www.nagios.com
>>
>>
>>
>> On 9/15/2010 8:12 PM, Kroeger, Fred wrote:
>>> My Customer Number: 31365
>>>
>>> Can you pls fix this again?
>>>
>>> Valid email addresses for support will be this one
>>>
>>> [email protected]
>>>
>>> AND
>>>
>>> [email protected]
>>>
>>>
>>>
>>> Fred Kroeger
>>> Systems Administrator - TSG
>>> InfoHEALTH
>>> Department of Health
>>> Level 6 - 67 Walters Drive
>>> OSBORNE PARK WA 6017
>>> Phone: +61 8 6213 5691
>>> E-mail: [email protected] The contents of this e-mail
>>> transmission are intended solely for the named recipient(s), may be
>>> confidential, and may be privileged or otherwise protected from
>>> disclosure in the public interest. The use, reproduction, disclosure
>>> or distribution of the contents of this e-mail transmission by any
>>> person other than the named recipient(s) is
>>
>>> prohibited. If you are not a named recipient please notify the sender
>
>>> immediately.
>>>
>>>
>>> -----Original Message-----
>>> From: [email protected]
>>> [mailto:[email protected]] On Behalf Of
>>> [email protected]
>>> Sent: Thursday, 16 September 2010 08:50
>>> To: Kroeger, Fred
>>> Subject: RE: CCM problems
>>>
>>> Important Note:
>>>
>>> Email support for Nagios XI is only available to customers with an
>>> active support/maintenance plan. Your email was automatically
>>> rejected because our system shows that you are not subscribed to a
>>> support/maintenance plan.
>>>
>>> Nagios XI Customers:
>>>
>>> If you are a Nagios XI customer with an active support/maintenance
>>> plan, please contact our sales team at [email protected] to gain
>>> access
>>
>>> to Nagios XI email support.
>>>
>>> Purchasing Support:
>>>
>>> You may obtain email support services for Nagios XI by purchasing or
>>> renewing your support/maintenance subscription online at:
>>>
>>> http://www.nagios.com/products/nagiosxi/pricing/buynow
>>>
>>
>