'Servicename': Not found error

[RIDS_I2MP]

Hello,

We are getting 'Servicename': Not found error in one of our servers.
We did test check command in service, it is working fine.
Also we crosschecked it using putty where also it is working fine(PFB output)-
[nagios@nagiosserver libexec]$ ./check_nt -H remoteserver -s "password" -p 12489 -v SERVICESTATE -l 'Servicename' -d SHOWALL
Servicename: Started

Please let us know why we are getting 'Servicename': Not found error in Nagios GUI.

[scottwilkerson]

does servicename contain any non-alpha chars?

Can you share the config from the CCM for this service?

[RIDS_I2MP]

Hello Scott,

I've attached the configs.

Thanks!

[scottwilkerson]

The $ is going to need special escaping

See this article
https://support.nagios.com/kb/article/n ... s-580.html

[RIDS_I2MP]

I referred the KB, but the backslash did not help. I noticed when I run the 'Test Check Command' it takes the backslash on it's own, you can find it in the snapshot attached.

[scottwilkerson]

That looks like you got a proper response.

In this post the backslash wasn't present
https://support.nagios.com/forum/viewto ... 35#p252147

[RIDS_I2MP]

Although I am getting a proper response in the Test Check Command, the error is not resolved yet. The service still shows critical. I am attaching the Service config from CCM, the result of Test Check Command and the Error I get on the service.

[scottwilkerson]

In $ARG3$ change

Code: Select all

$

to

Code: Select all

\$

the test command performs some escaping that may not allow the "real" command to run. this is required to prevent command injection form apache although the command may run correct once nagios is executing it.

[sac1472]

Hey,

You should use single quotation for SQL service names.

In your case ARG3 would be -
-l 'SQLAgent$REMEA_LANDESK' or -l 'SQLAgent$REMEA_LANDESK' -d SHOWALL

Try both and let us know the result.

[scottwilkerson]

In your case ARG3 would be -
-l 'SQLAgent$REMEA_LANDESK' or -l 'SQLAgent$REMEA_LANDESK' -d SHOWALL

Yes this can work also, but it all depends on how the command is configured.