Maintenance for this license expired?

[WillemDH]

Hello,

I was planning to upgrade my production Nagios XI 2.9 environment to R1.1 this week. I already updated my test Nagios XI server to 2014 R1.0 two weeks ago. As I first wanted to upgrade the test Nagios XI server to R1.1, I tried using the new "Check for updates" feature under System Information.
IWhen I check for updates, I get the message "You cannot upgrade your XI installation because your maintenance for this license has expired. Visit http://go.nagios.com/nagiosxi to renew your license and re-instate upgrade benefits."

Which is kind of confusing as Joosh Manley from [email protected] told 30/04 that our maintenance was renewed on 2014-03-04.

Hello Willem,

I'm not sure what you mean. I show that your support and maintenance was recently renewed on 2014-03-04. This would have extended your license one year.

Please let me know if that answers your question.

Regards,
Josh Manley

I'd love to see this sorted out before I start upgrading my production environment. When I use check for updates on my production server, no issues are shown. When I go to licensing information on the test server, Current (Expires in 337 days on 2015-05-13) is shown.
So any idea what my problem could be?

Thanks!

Willem

[WillemDH]

Ok, I found in http://support.nagios.com/forum/viewtop ... 4&p=101026 that this seems to be a known issue, so I updated the updates.php file as described in the thread. But now I just get a blank page. I'll try updating through cli as suggested.

[WillemDH]

Just updated my test Nagios XI server and it seems to be working. The check for updates page is still blank however.

Greetings.

[abrist]

Did you patch the updates.php file after the upgarde? The bug was found post 2014r1.1, so it was not included in the upgrade to r1.1.

[WillemDH]

Andy,

Yes I copied the patched updates.php and set the permissions identically as the other files in the /usr/local/nagiosxi/html/admin directory.

I still get a blank page when going to check for updates in system information on the 2014 R1.1 test server.

Grtz

Willem

[scottwilkerson]

Andy,

Yes I copied the patched updates.php and set the permissions identically as the other files in the /usr/local/nagiosxi/html/admin directory.

I still get a blank page when going to check for updates in system information on the 2014 R1.1 test server.

Grtz

Willem

Boy that's weird, I just did this on my dev server any it is working fine

Can you post the output of the following after trying to reach that page

Code: Select all

tail -f /var/log/httpd/error_log

Thanks!

[WillemDH]

Scott,

I tried it several time with the tail on, but no errors or entries in the error_log. I was just thinking the server might need Internet access.. Our firewall might be blocking things... When I click on "Check for updates" in the footer, it opens a new tab and it can connect but that are my local Internet permissions. I'll check this with my network collegaues tomorrow.

Grtz

Willem

[scottwilkerson]

Thanks. It just seems a little odd that it is giving you the blank page, which usually means there is some type of PHP error...