host and service notifications

[MSPk]

Hi Team,

we are setting up a windows service chk which needs to be monitored on all windows servers. we have a scenario where all these servers are bifurcated into 3 batches and each batch is supported by different team. Our question now is if I create a single service to monitor a parameter and add all hosts into that service and have the support teams contact added on the host, will a alert be sent to the respective team when the service goes down on a server or will the alert be sent only to the team which is added to the service chk?

[slansing]

Correct me if this is not what you are trying to do, but you could simply create that service, add the respective contacts, and then assign that service to all of the hosts you mentioned, all via the CCM. As long as you have those specific team member contacts on that service, they are the only ones that will be alerted if an issue occurs for it.

[MSPk]

Hi Team,
we have a scenario where in a critical alert was raised for one of our services, in the next check the threshold has come down between warning and critical threshold and again a critical alert is raised and a notification is sent, Do we have an option to disable these alerts and have a single alert raised when a service is fluctuating between warning and critical states?

[tmcdonald]

Have you looked into flapping thresholds at all?

http://nagios.sourceforge.net/docs/3_0/flapping.html

Doc is for Core but translates well to XI.

[MSPk]

Hi team,

Is there a way to supress the acknowldgement notification permanently?

At the moment when we acknowledge we have to uncheck the send notification box to avoid sending any email for acknowledgement.

[slansing]

I don't believe you can just suppress them globally in the way you think, that is why that checkbox is there. As mentioned above, flapping would be a great way to take care of the original issue. Are you looking for a way to not have to tick the "Do not send notification" button for acknowledging, and have all acknowledgement notifications suppressed?

[MSPk]

Yes, I want all the aknowldgement notifications to be suppressed

[tmcdonald]

Short of modifying the CGI (which we do not support) I would say use something like Greasemonkey to uncheck the box automatically. It shouldn't be more than one or two lines of JS.