Can't delete services in Nagios XI

[nealg]

After an upgrade to Nagios Xi 2014R1.1 none of the Nagios XI users can't delete services. Nagios acts as if it is going to schedule the service to be deleted but then the service is not removed.

Found some instructions on forum to delete the service in CCM & then go into any other service for this host click save & then apply. This worked.

It was noted that this is a bug and I was wondering when an update will be available. We really need to have the ability for Nagios XI users to be able to remove their own services.

[slansing]

The default way to delete services is through the CCM, are you talking about Home > Service Detail > "Service Name" > Reconfigure? If so, what is the error these users receive when trying to delete one?

[nealg]

My NAGIOS users cant delete services from the configure tab.

When one of the Windows Admins try's to delete a service it is then scheduled to be removed but the service never deletes.

[abrist]

Found some instructions on forum to delete the service in CCM & then go into any other service for this host click save & then apply. This worked.

This bug has been fixed and will be in the next XI release. Attached is a zip with the fixed script. Apply it by doing the following:
On the XI server, download and transfer the zip file to:

Code: Select all

/usr/local/nagiosxi/html/includes/components/ccm/includes/

Extract and fix the permissions:

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unzip delete_object.inc.zip
chown nagios:nagios delete_object.inc.php

My NAGIOS users cant delete services from the configure tab.

We are still working on this bug, I will let you know when we have more.

[nealg]

Followed the instructions given and this didn't resolve service deletion issue. Can't delete services from CCM or configure tab.

[scottwilkerson]

Ok, we did find one other element required, the patch would be to unzip the following into

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/usr/local/nagiosxi/scripts

[nealg]

Fixed half of my issue, much thanks. I can now delete services from CCM without any issue.

However I still can't delete services/hosts from the configure tab.

When I click on host/configure/Delete this host, doesn't work. Is scheduled to be removed but then the host/service remains.

[scottwilkerson]

Yep, there was still an issue with 2 of the files. Attached is a new zip that needs to go in

Code: Select all

/usr/local/nagiosxi/scripts

[nealg]

Unzipped new files, changed owner & group to nagios, and restarted nagios service.

I still can't delete services/hosts from the configure tab.

When I click on host/configure/Delete this host, doesn't work. Is scheduled to be removed but then the host/service remains.

[lmiltchev]

It may take a couple of minutes before the host is removed from the page. How long did you wait?