Constant Hourglass on UI

[slansing]

@CBoekhuis It seems like your issue is differing, can you open a new thread so we can keep these two apart?


@raj, I am going to be trying this upgrade path out tomorrow, with the same browser version, as of yet none of us have been able to reproduce this on multiple systems.

[rajasegar]

@CBoekhuis It seems like your issue is differing, can you open a new thread so we can keep these two apart?


@raj, I am going to be trying this upgrade path out tomorrow, with the same browser version, as of yet none of us have been able to reproduce this on multiple systems.

I opened up the server console in VMWare console.
Did a yum install firefox, which installed firefox 24.6.

Logged in to XI, pressed Ctrl and Configure. The hourglass showed up again in the original tab. Configure screen tab was fine.

20-06-2014 08-13-04 AM.png

[tmcdonald]

I opened up the server console in VMWare console.
Did a yum install firefox, which installed firefox 24.6.

Wait, did you install Firefox on the XI server? Is your XI server running in a graphical environment? It appears that way from the screenshot. XI is meant to be run on a clean, minimal CentOS or RHEL system and any GUI software has been known to cause some problems.

[rajasegar]

I opened up the server console in VMWare console.
Did a yum install firefox, which installed firefox 24.6.

Wait, did you install Firefox on the XI server? Is your XI server running in a graphical environment? It appears that way from the screenshot. XI is meant to be run on a clean, minimal CentOS or RHEL system and any GUI software has been known to cause some problems.

Our XI servers are running on minimal install with Desktop option selected. There is nothing else installed.
What do you mean by any GUI software? What problems are your referring to?

[lmiltchev]

Our XI servers are running on minimal install with Desktop option selected. There is nothing else installed.

Do you mean you installed the following:

Minimal Desktop: base, core, debugging, directory-client, java-platform, network-file-system-client, server-platform, fonts, print-client, basic-desktop, desktop-debugging, desktop-platform, input-methods, legacy-x, x11, internet-browser, remote-desktop-clients

as described here: http://wiki.centos.org/FAQ/CentOS6

This is NOT a minimal install at all...

[rajasegar]

Our XI servers are running on minimal install with Desktop option selected. There is nothing else installed.

Do you mean you installed the following:

Minimal Desktop: base, core, debugging, directory-client, java-platform, network-file-system-client, server-platform, fonts, print-client, basic-desktop, desktop-debugging, desktop-platform, input-methods, legacy-x, x11, internet-browser, remote-desktop-clients

as described here: http://wiki.centos.org/FAQ/CentOS6

This is NOT a minimal install at all...

This cannot be right since I did not have any Internet Browser in the system.
I am using RHEL not CentOS

Can we please get back to the matter at hand which is what this case is for? Thanks

[tmcdonald]

Now I'm even more confused. Here you are showing us the localhost connecting to Nagios XI in Firefox (installed via yum):

and just now you are saying that you did not have any internet browser. On top of that, this version of Firefox you are saying is 24 but on page 1 of this thread you say it is version 29.

We are trying to fix the matter at hand but if we are not all on the same page as to your configuration then we can't as efficiently troubleshoot. It is entirely possible that this issue is specific to this specific version of Firefox on this specific version of RHEL, but we aren't sure anymore what version you are using or if it is localhost vs remote or if this is a minimal RHEL install vs a GUI system.

We need to know the following:

1.) Does your Nagios XI system have a graphical user interface installed?
2.) Are you accessing the web interface from the Nagios machine or a remote machine?
3.) Is the Firefox version 24 or version 29?
4.) Is your RHEL system a clean, minimal install as shown here?

All of these are helpful in trying to replicate the bug.

[rajasegar]

Now I'm even more confused. Here you are showing us the localhost connecting to Nagios XI in Firefox (installed via yum):

and just now you are saying that you did not have any internet browser. On top of that, this version of Firefox you are saying is 24 but on page 1 of this thread you say it is version 29.

We are trying to fix the matter at hand but if we are not all on the same page as to your configuration then we can't as efficiently troubleshoot. It is entirely possible that this issue is specific to this specific version of Firefox on this specific version of RHEL, but we aren't sure anymore what version you are using or if it is localhost vs remote or if this is a minimal RHEL install vs a GUI system.

We need to know the following:

1.) Does your Nagios XI system have a graphical user interface installed?
2.) Are you accessing the web interface from the Nagios machine or a remote machine?
3.) Is the Firefox version 24 or version 29?
4.) Is your RHEL system a clean, minimal install as shown here?

All of these are helpful in trying to replicate the bug.

1.) Does your Nagios XI system have a graphical user interface installed?
Yes, but we don't use this to access Nagios

2.) Are you accessing the web interface from the Nagios machine or a remote machine?
Always remote machine

3.) Is the Firefox version 24 or version 29?
It was 29 now it is 30.0 on our desktop.

4.) Is your RHEL system a clean, minimal install as shown here?
Like I said before ours in 6.5 not 5 so it looks very different.
It was base installation plus KDE desktop option.

I showed you the same issue from the console to rule out environment issue like Windows, extensions, firewall etc.
So happens the latest version of Firefox for RHEL is 24.

[Box293]

2.) Are you accessing the web interface from the Nagios machine or a remote machine?
Always remote machine

I would like to understand how you are remotely accessing the Nagios XI interface when your screenshot shows localhost/nagiosxi as the address it is accessing. This doesn't make sense.

[rajasegar]

2.) Are you accessing the web interface from the Nagios machine or a remote machine?
Always remote machine

I would like to understand how you are remotely accessing the Nagios XI interface when your screenshot shows localhost/nagiosxi as the address it is accessing. This doesn't make sense.

Let me make it absolutely clear.
The access from the console was done once for troubleshooting only. It is not something we use to access XI for normal work.