Monitoring Wizard unable to discover ports on a router

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psp
Posts: 8
Joined: Wed Jun 04, 2014 2:57 pm

Monitoring Wizard unable to discover ports on a router

Post by psp »

This is the error the monitoring wizard posts:

Code: Select all

========
Bandwidth and Port Status
 No ports were detected on the switch. Possible reasons for this include:
The switch is currently down
The switch does not exist at the address you specified
SNMP support on the switch is disabled

 Troubleshooting Tip:
If you keep experiencing problems with the switch wizard scan, login to the Nagios XI server as the root user and execute the following command:

/usr/bin/cfgmaker --show-op-down --noreversedns --zero-speed '100000000' '[email protected]:::::1'

========
I ran this command as root, and here is the output. The output clearly indicates ports have been discovered. Please help!

[root@prashanth2 tmp]# /usr/bin/cfgmaker --show-op-down --noreversedns --zero-speed '100000000' '[email protected]:::::1'
--base: Get Device Info on [email protected]:::::1
--base: Vendor Id: cisco
--base: Populating confcache
--base: Get Interface Info
--base: Walking ifIndex
--snpd:   [email protected]:::::1 -> 1 -> ifIndex = 1
--snpd:   [email protected]:::::1 -> 2 -> ifIndex = 2
--snpd:   [email protected]:::::1 -> 3 -> ifIndex = 3
--snpd:   [email protected]:::::1 -> 4 -> ifIndex = 4
--snpd:   [email protected]:::::1 -> 5 -> ifIndex = 5
--snpd:   [email protected]:::::1 -> 6 -> ifIndex = 6
--snpd:   [email protected]:::::1 -> 8 -> ifIndex = 8
--base: Walking ifType
--snpd:   [email protected]:::::1 -> 1 -> ifType = 6
--snpd:   [email protected]:::::1 -> 2 -> ifType = 6
--snpd:   [email protected]:::::1 -> 3 -> ifType = 6
--snpd:   [email protected]:::::1 -> 4 -> ifType = 6
--snpd:   [email protected]:::::1 -> 5 -> ifType = 6
--snpd:   [email protected]:::::1 -> 6 -> ifType = 6
--snpd:   [email protected]:::::1 -> 8 -> ifType = 1
--base: Walking ifAdminStatus
--snpd:   [email protected]:::::1 -> 1 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 2 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 3 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 4 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 5 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 6 -> ifAdminStatus = 1
--snpd:   [email protected]:::::1 -> 8 -> ifAdminStatus = 1
--base: Walking ifOperStatus
--snpd:   [email protected]:::::1 -> 1 -> ifOperStatus = 1
--snpd:   [email protected]:::::1 -> 2 -> ifOperStatus = 1
--snpd:   [email protected]:::::1 -> 3 -> ifOperStatus = 1
--snpd:   [email protected]:::::1 -> 4 -> ifOperStatus = 2
--snpd:   [email protected]:::::1 -> 5 -> ifOperStatus = 1
--snpd:   [email protected]:::::1 -> 6 -> ifOperStatus = 1
--snpd:   [email protected]:::::1 -> 8 -> ifOperStatus = 1
--base: Walking ifMtu
--snpd:   [email protected]:::::1 -> 1 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 2 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 3 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 4 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 5 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 6 -> ifMtu = 1500
--snpd:   [email protected]:::::1 -> 8 -> ifMtu = 1500
--base: Walking ifAlias
--snpd:   [email protected]:::::1 -> 1 -> ifAlias = wireless-controller
--snpd:   [email protected]:::::1 -> 2 -> ifAlias = DMZ
--snpd:   [email protected]:::::1 -> 3 -> ifAlias = internal company networks
--snpd:   [email protected]:::::1 -> 4 -> ifAlias = wireless networks
--snpd:   [email protected]:::::1 -> 5 -> ifAlias = comcast internet connection
--snpd:   [email protected]:::::1 -> 6 -> ifAlias = datacenter connection
--snpd:   [email protected]:::::1 -> 8 -> ifAlias = 
--base: Walking vmVlan
--base: Walking vlanTrunkPortDynamicStatus
--base: Walking ifSpeed
--snpd:   [email protected]:::::1 -> 1 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 2 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 3 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 4 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 5 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 6 -> ifSpeed = 100000000
--snpd:   [email protected]:::::1 -> 8 -> ifSpeed = 4294967295
# Created by 
# /usr/bin/cfgmaker --show-op-down --noreversedns --zero-speed 100000000 [email protected]:::::1


### Global Config Options

#  for UNIX
# WorkDir: /home/http/mrtg

#  or for NT
# WorkDir: c:\mrtgdata

### Global Defaults

#  to get bits instead of bytes and graphs growing to the right
# Options[_]: growright, bits

EnableIPv6: no

######################################################################
# System: rtr-hq-7206-corp-2.kontiki.com
# Description: Cisco IOS Software, 7200 Software (C7200-IK9O3S-M), Version 12.4(25f), RELEASE SOFTWARE (fc2)
#          Technical Support:
#          Copyright (c) 1986-2011 by Cisco Systems, Inc.
#          Compiled Tue 16-Aug-11 10:28 by prod_rel_team
# Contact: 
# Location: 
######################################################################


### Interface 1 >> Descr: 'FastEthernet0/0' | Name: 'Fa0/0' | Ip: '172.16.70.1' | Eth: '00-11-bb-fe-37-08' ###

Target[172.16.70.1_1]: 1:[email protected]:::::1
SetEnv[172.16.70.1_1]: MRTG_INT_IP="172.16.70.1" MRTG_INT_DESCR="FastEthernet0/0"
MaxBytes[172.16.70.1_1]: 12500000
Title[172.16.70.1_1]: Traffic Analysis for 1 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_1]: <h1>Traffic Analysis for 1 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet0/0 wireless-controller </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa0/0</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>172.16.70.1 (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 2 >> Descr: 'FastEthernet0/1' | Name: 'Fa0/1' | Ip: '172.16.226.1' | Eth: '00-11-bb-fe-37-06' ###

Target[172.16.70.1_2]: 2:[email protected]:::::1
SetEnv[172.16.70.1_2]: MRTG_INT_IP="172.16.226.1" MRTG_INT_DESCR="FastEthernet0/1"
MaxBytes[172.16.70.1_2]: 12500000
Title[172.16.70.1_2]: Traffic Analysis for 2 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_2]: <h1>Traffic Analysis for 2 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet0/1 DMZ </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa0/1</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>172.16.226.1 (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 3 >> Descr: 'FastEthernet1/0' | Name: 'Fa1/0' | Ip: '172.16.250.1' | Eth: '00-11-bb-fe-37-1c' ###

Target[172.16.70.1_3]: 3:[email protected]:::::1
SetEnv[172.16.70.1_3]: MRTG_INT_IP="172.16.250.1" MRTG_INT_DESCR="FastEthernet1/0"
MaxBytes[172.16.70.1_3]: 12500000
Title[172.16.70.1_3]: Traffic Analysis for 3 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_3]: <h1>Traffic Analysis for 3 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet1/0 internal company networks </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa1/0</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>172.16.250.1 (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 4 >> Descr: 'FastEthernet1/1' | Name: 'Fa1/1' | Ip: 'No Ip' | Eth: '00-11-bb-fe-37-1d' ###

Target[172.16.70.1_4]: 4:[email protected]:::::1
SetEnv[172.16.70.1_4]: MRTG_INT_IP="No Ip" MRTG_INT_DESCR="FastEthernet1/1"
MaxBytes[172.16.70.1_4]: 12500000
Title[172.16.70.1_4]: Traffic Analysis for 4 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_4]: <h1>Traffic Analysis for 4 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet1/1 wireless networks </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa1/1</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>No Ip (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 5 >> Descr: 'FastEthernet2/0' | Name: 'Fa2/0' | Ip: '107.0.244.126' | Eth: '00-11-bb-fe-37-38' ###

Target[172.16.70.1_5]: 5:[email protected]:::::1
SetEnv[172.16.70.1_5]: MRTG_INT_IP="107.0.244.126" MRTG_INT_DESCR="FastEthernet2/0"
MaxBytes[172.16.70.1_5]: 12500000
Title[172.16.70.1_5]: Traffic Analysis for 5 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_5]: <h1>Traffic Analysis for 5 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet2/0 comcast internet connection </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa2/0</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>107.0.244.126 (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 6 >> Descr: 'FastEthernet2/1' | Name: 'Fa2/1' | Ip: '172.16.252.1' | Eth: '00-11-bb-fe-37-39' ###

Target[172.16.70.1_6]: 6:[email protected]:::::1
SetEnv[172.16.70.1_6]: MRTG_INT_IP="172.16.252.1" MRTG_INT_DESCR="FastEthernet2/1"
MaxBytes[172.16.70.1_6]: 12500000
Title[172.16.70.1_6]: Traffic Analysis for 6 -- rtr-hq-7206-corp-2.kontiki.com
PageTop[172.16.70.1_6]: <h1>Traffic Analysis for 6 -- rtr-hq-7206-corp-2.kontiki.com</h1>
		<div id="sysdetails">
			<table>
				<tr>
					<td>System:</td>
					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
				</tr>
				<tr>
					<td>Maintainer:</td>
					<td></td>
				</tr>
				<tr>
					<td>Description:</td>
					<td>FastEthernet2/1 datacenter connection </td>
				</tr>
				<tr>
					<td>ifType:</td>
					<td>ethernetCsmacd (6)</td>
				</tr>
				<tr>
					<td>ifName:</td>
					<td>Fa2/1</td>
				</tr>
				<tr>
					<td>Max Speed:</td>
					<td>12.5 MBytes/s</td>
				</tr>
				<tr>
					<td>Ip:</td>
					<td>172.16.252.1 (No DNS name)</td>
				</tr>
			</table>
		</div>


### Interface 8 >> Descr: 'Null0' | Name: 'Nu0' | Ip: 'No Ip' | Eth: 'No Ethernet Id' ###
### The following interface is commented out because:
### * it is a cisco Null0 interface
# 
# Target[172.16.70.1_8]: 8:[email protected]:::::1
# SetEnv[172.16.70.1_8]: MRTG_INT_IP="No Ip" MRTG_INT_DESCR="Null0"
# MaxBytes[172.16.70.1_8]: 536870911
# Title[172.16.70.1_8]: Traffic Analysis for 8 -- rtr-hq-7206-corp-2.kontiki.com
# PageTop[172.16.70.1_8]: <h1>Traffic Analysis for 8 -- rtr-hq-7206-corp-2.kontiki.com</h1>
# 		<div id="sysdetails">
# 			<table>
# 				<tr>
# 					<td>System:</td>
# 					<td>rtr-hq-7206-corp-2.kontiki.com in </td>
# 				</tr>
# 				<tr>
# 					<td>Maintainer:</td>
# 					<td></td>
# 				</tr>
# 				<tr>
# 					<td>Description:</td>
# 					<td>Null0  </td>
# 				</tr>
# 				<tr>
# 					<td>ifType:</td>
# 					<td>Other (1)</td>
# 				</tr>
# 				<tr>
# 					<td>ifName:</td>
# 					<td>Nu0</td>
# 				</tr>
# 				<tr>
# 					<td>Max Speed:</td>
# 					<td>536.9 MBytes/s</td>
# 				</tr>
# 				<tr>
# 					<td>Ip:</td>
# 					<td>No Ip (No DNS name)</td>
# 				</tr>
# 			</table>
# 		</div>
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tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Monitoring Wizard unable to discover ports on a router

Post by tmcdonald »

Let's get the big stuff out of the way:

1.) What Nagios XI version are you using?
2.) What OS and version?
3.) Under Admin -> Manage Config Wizards, what version is listed for the Switch / Router Wizard?
4.) Are you 100% sure that the IP is correct and the device is on?
5.) Are you using the correct SNMP version and string?
6.) Is SNMP in fact enabled and supported on the device?
Former Nagios employee
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psp
Posts: 8
Joined: Wed Jun 04, 2014 2:57 pm

Re: Monitoring Wizard unable to discover ports on a router

Post by psp »

1) 2014R1.1
2) CentOS 6.5
3) Version: 2.0.1
4) Yes; SNMP walk works. See command line output in my original post.
5) Yes
6) Yes. See output of /usr/bin/cfgmaker --show-op-down --noreversedns --zero-speed '100000000' '[email protected]:::::1' that I have shown in my last post.
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tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Monitoring Wizard unable to discover ports on a router

Post by tmcdonald »

It looks like you are running an older version of the wizard. We just release R1.2 of XI today which will have the latest version, 2.1.2

http://assets.nagios.com/downloads/nagi ... 1.2.tar.gz
Former Nagios employee
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psp
Posts: 8
Joined: Wed Jun 04, 2014 2:57 pm

Re: Monitoring Wizard unable to discover ports on a router

Post by psp »

I have upgraded XI, but I'm still getting the same error.
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psp
Posts: 8
Joined: Wed Jun 04, 2014 2:57 pm

Re: Monitoring Wizard unable to discover ports on a router

Post by psp »

I have upgraded NagiosXI from R1.1 to R1.2, however, the wizard is still running version 2.0.1, not 2.1.2. Do I have to do something special to upgrade just the wizard? I followed the NagiosXI upgrade process.
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Box293
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Posts: 5126
Joined: Sun Feb 07, 2010 10:55 pm
Location: Deniliquin, Australia
Contact:
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Re: Monitoring Wizard unable to discover ports on a router

Post by Box293 »

I have upgraded NagiosXI from R1.1 to R1.2, however, the wizard is still running version 2.0.1, not 2.1.2. Do I have to do something special to upgrade just the wizard? I followed the NagiosXI upgrade process.
I had the same problem. Download the latest version of the wizard from here:
http://exchange.nagios.org/directory/Ad ... rd/details

Then upload it via Admin > Manage Config Wizards
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
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psp
Posts: 8
Joined: Wed Jun 04, 2014 2:57 pm

Re: Monitoring Wizard unable to discover ports on a router

Post by psp »

Yep, that fixed it. Thank you very much Box293!
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