Service escalation causing apply config errors

[akepley]

I need to setup a service escalation for our services. When I use the Escalation Wizard and try to finish the wizard, it errors during apply configuration. See the file attached for the error, but I don't know what service it actually has problems with because it doesn't actually write the file.

[tmcdonald]

Take a look in the Core Config Manager for that service escalation and make sure it has all the required fields set, particularly the host name and service descriptions.

[akepley]

I deactivated all escalations and applied config and that worked. So I then started re-activating 10 at a time and applying. Finally came across a service that wouldn't apply. So I looked up that service and the actual service itself wasn't activated in the services under core manager. Once I turned that service on, I re-activated the service escalation and it worked. Since I'm working with 2,000 services, this is going to be quite a job to find all the services that might be deactivated so I can get service escalation to work!

[tmcdonald]

Deactivating services can be tricky. Technically they are still there so the CCM (which is separate from the process that verifies the configs) doesn't see a problem. It's helpful to click the blue (!) icon in the CCM for a service to see what it is associated with in case it is disabled. Same goes for most things in the CCM.

[akepley]

Sure enough, once I made sure all services that had service escalations were activated in the CCM, service escalations could be activated and configuration applying succeeded.