Multiple Service Templates On One Service

[brandon.pal]

Hi,

I have 1 service called MySQL Service. On that service I had 2 templates applied; 1) Custom - Linux VM - DB Admins 2) Custom - Linux VM - Sys Admins.

One template sends emails to our DB admins and the other to our sys admins. I find the only template that is being applied is the DB admins.

How does multiple templates on a service work?

[tmcdonald]

There's a fairly easily-understood set of rules for which templates take precedence in cases like this. The doc is for Core, but since XI runs on Core it still applies:

http://nagios.sourceforge.net/docs/3_0/ ... tance.html

Essentially, templates higher in the list take priority over those lower in the list. Try switching them and you'll see what I mean. The "+", "standard" and "null" options affect how these rules can be overwritten and are explained in the doc as well. It's not too long, and is definitely worth the read if you are going to be using multiple templates.

[brandon.pal]

After reading through this I'm confused.

I'd like to apply 2 templates to 1 service.

1 template lays out check intervals, and alert types and has 1 contact group. The second template just has another contact group. In the other template I've told it to use the main template but nothing.

Either group 1 can get the emails or group 2 for some reason I cant get both.

[Box293]

We'll get you to post some config files so we can see what is exactly defined.

In CCM

• Templates > Service Templates
  For any one of the templates click the icon that looks like a floppy disk
  Save this text file and upload it to this forum thread
  Monitoring > Services
  For the service "MySQL Service" click the icon that looks like a floppy disk
  Save this text file and upload it to this forum thread

NOTE: These files MAY contain sensitive information like passwords, so cast your eyes over them first before uploading!

Once you've done that we can let you know exactly what is happening.

[brandon.pal]

Attached. Thank you.

[Box293]

We need to use the + option in the contact groups all the way through the chain.

Also, I don't think you need the service template "Custom - Linux VM - DB Admins" using the other service template "Custom - Linux VM - Sys Admins" as a template.

So do the following:

• CCM
  Templates > Service Templates
  Edit Custom - Linux VM - DB Admins
  Click Manage Templates
  Click Remove All so the Assigned Column is empty
  Click Close
  Click the Alert Settings tab
  Click Manage Contactgroups
  Under Contactgroup Options select +
  Click Close
  Click Save
  
  Edit Custom - Linux VM - DB Admins
  Click the Alert Settings tab
  Click Manage Contactgroups
  Under Contactgroup Options select +
  Click Close
  Click Save
  
  Monitoring > Services
  Edit the MySQL Service
  Click the Alert Settings tab
  Click Manage Contactgroups
  Under Contactgroup Options select +
  Click Close
  Click Save
  
  Click Apply Configuration

Now both the DBA and Linux Administrators groups should be used for alerts.

[brandon.pal]

And it works. Thank you