Contacts box empty

[pvmadmin]

Just upgraded to XI 2014R1.4 and am having a problem with the monitoring wizard. When creating a new host to monitor or re-configuring an exist host or service the "Send Alert notifications to" box for "other individual contacts" is empty. The "specific contacts groups" box has my normal groups listed. I am able to use the CCM to edit the host and services individually to add the specific contact that I need.

Thanks,

Aaron

[tmcdonald]

Is this for a particular wizard or does this happen for all of them? If particular, which wizard are you using?

[pvmadmin]

I have tried with Windows Server and Website wizards and both have the black contacts box.

[abrist]

This is most likely working as intended. You user most likely lacks the permissions to add contacts through "reconfigure".

[pvmadmin]

I'm sorry, but I'm the administrator and I performed the upgrade. The user has the rights to perform the functions.

[slansing]

Have you noticed anything else missing during wizard steps? Have you noticed missing information on any of the subpages from the home menu? Or dashlets? Is the box actually blacked out? If possible, can you provide a screen shot? Have you applied configuration since the update? (sounds like you have to add contacts). What version did you upgrade from? And what is the output of:

Code: Select all

tail -20 /var/log/mysqld.log

And the while running the following, walk through the wizard until you get to the step asking you for notificaiton preferences:

Code: Select all

tail -f /var/log/httpd/error_log

Then post the output here, thanks!

[pvmadmin]

I have not noticed anything missing in any of the other wizard steps.
Nothing missing from any of the other pages.
I have attached the screen shots.
I believe some of the errors in the logs were from a problem yesterday when the server ran out of memory. I increased the memory and it has been fine since.
The problem with the contacts box being blank was happening before it ran out of memory.
The config has been applied a lot since the upgrade. There were errors with a bunch of the services that were monitored after the upgrade and I had to fix them with CCM. That all seemed to work fine.
I upgraded from XI2011.
We have 14 contacts in the system and they seem to be receiving notifications fine.
I just tried creating a new one to see if it would fix the empty box problem. It didn't fix it.

Thanks,

Aaron

BTW, thanks for being the "good cop" and actually being helpful.

[abrist]

It looks like you have at least one crashed table in the db. Try to repair with:

Code: Select all

/usr/local/nagiosxi/scripts/repair_databases.sh

[pvmadmin]

I ran the repair and everything looks like it ran fine. There aren't errors in the MySQLdLog anymore.
It didn't fix the blank contacts box though.
I ran a verify of the configuration and applied the configuration before testing. There were no warnings.

Thanks,

Aaron

[abrist]

Is your XI user an admin?