Contacts box empty
Re: Contacts box empty
Yes. It has full admin rights. I have also tried with the nagiosadmin user. They all act the same.
Re: Contacts box empty
We have seen this behavior a few times throughout the years. Every instance had a different cause. I think we need to move this to a ticket so that we can set up a remote session. Send an email from a registered address to [email protected]. We can schedule a remote from there.
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
Re: Contacts box empty
My email was rejected. Should be registered to the address that I sent it from.
Aaron
Aaron
Re: Contacts box empty
Since I don't own support on this I assume the issue has been dropped, it might be good to warn other customers that when they upgrade that they might not be able to use the Wizard functionality to add contacts to hosts. It's a shame that something that worked prior to a successful upgrade can't be resolved even though it has happened to other customers and is a known issue.
Re: Contacts box empty
I have just discovered that all contacts that are NOT admins cannot view any of the hosts or services that are in their assigned groups. Basically they see nothing. If I make them an admin then they can see hosts and services. This is true for newly created contacts also, not just existing contacts.
So what this comes down to is reverting back to 2011 if it isn't resolvable since I don't have support. Thank god I took a vmware snapshot before installing the update.
So what this comes down to is reverting back to 2011 if it isn't resolvable since I don't have support. Thank god I took a vmware snapshot before installing the update.
Re: Contacts box empty
You are correct that you only purchased maintenance (which covers upgrades) and not support (which covers emails, remotes, and customer forum access) but due to a clerical error we are still keeping you in the customer section of the forum for the time being.
We have not dropped the issue, and as I mentioned in my PM to you we will continue on the forums. We did drop the ball in not getting back to you sooner on this issue, but this is somewhat of an edge case (being in the customer support forum but not having purchased support) and it seems to have slipped through the cracks. My apologies for this.
As far as the wizard goes, this is not a known issue - it is an issue which has appeared a few times over the years under very different circumstances each time. There is no single known cause, however the latest time we saw this issue it had to do with admin permissions so we started there. Seeing that the permissions appear to be correct, the next clue is the fact that your contacts that are not admins cannot see anything. This leads me to believe there may be an issue either with how the hostgroups are set up or there could be a database mismatch between the contact and host/service tables.
You mentioned going back to 2011. Did you upgrade directly from 2011 to 2014? This could certainly cause some issues as our usual advice for upgrading past major versions is to go from 2011 to 2012, then 2012 to 2014.
At any rate, let's get a copy of your profile. In the XI web interface, go to Admin -> System Profile and click the blue "Download Profile" button. Then attach that profile.zip file in a PM to me.
Tech Note: Profile received and placed in directory
We have not dropped the issue, and as I mentioned in my PM to you we will continue on the forums. We did drop the ball in not getting back to you sooner on this issue, but this is somewhat of an edge case (being in the customer support forum but not having purchased support) and it seems to have slipped through the cracks. My apologies for this.
As far as the wizard goes, this is not a known issue - it is an issue which has appeared a few times over the years under very different circumstances each time. There is no single known cause, however the latest time we saw this issue it had to do with admin permissions so we started there. Seeing that the permissions appear to be correct, the next clue is the fact that your contacts that are not admins cannot see anything. This leads me to believe there may be an issue either with how the hostgroups are set up or there could be a database mismatch between the contact and host/service tables.
You mentioned going back to 2011. Did you upgrade directly from 2011 to 2014? This could certainly cause some issues as our usual advice for upgrading past major versions is to go from 2011 to 2012, then 2012 to 2014.
At any rate, let's get a copy of your profile. In the XI web interface, go to Admin -> System Profile and click the blue "Download Profile" button. Then attach that profile.zip file in a PM to me.
Tech Note: Profile received and placed in directory
Former Nagios employee
Re: Contacts box empty
I noticed a few weird things with the profile:
1.) Your system, apache, and mysql logs are empty. Did you put any restrictions on them that were not there by default?
2.) In a similar vein, did you make any other system-level changes of note? Particularly anything to do with default permissions (is umask changed?)
3.) It shows you as having 0 hosts and 0 services which I am certain is not the case. Did you change the database passwords or anything like that?
1.) Your system, apache, and mysql logs are empty. Did you put any restrictions on them that were not there by default?
2.) In a similar vein, did you make any other system-level changes of note? Particularly anything to do with default permissions (is umask changed?)
3.) It shows you as having 0 hosts and 0 services which I am certain is not the case. Did you change the database passwords or anything like that?
Former Nagios employee
Re: Contacts box empty
I haven't made any system changes at all. I'm not good with Linux and I only input commands that are in nagios help doc or during the upgrade process. In this case I only did what was required to do the upgrade. Everything else was done from the CCM. I fixed some config warnings and did a bulk change to increase the notification interval.
I don't know what umask is. So I don't think so.
No passwords or users have changed since day 1.
I don't know what umask is. So I don't think so.
No passwords or users have changed since day 1.
Re: Contacts box empty
I know this might be a bit of a pain, but would reverting the VM snapshot and doing the 2011 -> 2012 -> 2014 upgrade path be possible? I don't know how much work was done post-snapshot and I don't want you losing a bunch of configs, but the upgrade might be part of the problem. I know it doesn't say so directly in the doc, and we should probably put it in there, but typically the upgrades happen from one major version to the next and we just don't see a lot of 2011 users anymore.
Former Nagios employee