Unviewable host and service group dashlets

[hhlodge]

I initially I posted this thread over on the General Support forum ("One particular host renders hostgroup unviewable in XI") for a host group that would not render viewable in the browser. Now today, the same behavior has spread to a service group as well. The particular service group recently infected was always viewable and I've not changed it a bit. So something very odd is occuring and I haven't a clue what to chase down. Below is a screen shot showing the spinning icon that never times out. Here's the pertinent HW/SW info. So views and dashboards are fairly useless with this issue.

CentOS 5.5 64-bit
HP DL365 G5
XI 2011R1.3 manual install with objects:
Hypermap
Object Notes
Ping Action

XIspin.png

[mguthrie]

Can you manually run the check for the particular problem host or service and show us the plugin output? Also, are you able to access the host/service details for the ones causing the issue?

[hhlodge]

I am still trying to pin down which host/services they are. If it helps, contrary to what I said on the other forum, I can now see all in the hostgroup and servicegroup grids if I enable the unified screens in the Performance Settings.

[hhlodge]

Went to dig into this further and today all host and service groups are viewable, even with unified screens off, and I didn't touch a thing with any of the problematic groups! This will make solving this very difficult.

[mguthrie]

Ugh. Ok. If it shows up again, keep an eye on the plugin output for checks in the problem groups, I'm wondering if the problem lies there.

[hhlodge]

Today the hostgroup dashlet is unviewable. I removed all the hosts that were ever suspect of causing the issue and it remains unviewable, so I don't know what to do to narrrow it down for troubleshooting. It seems to be a moving target. Time for a call to support?

[hhlodge]

Today I came to work, opened my browser, went to the Home page and all dashlets were viewable. Then I upgrade to 2011R1.4, log on, Hostgroup just spins. Arrggg...

[mguthrie]

Can you send us the plugin output for any of these hosts? This could have a relationship to the following bug.

http://tracker.nagios.com/view.php?id=163