NagiosXI checks "an error occurred processing your request"

[Box293]

That screenshot does look unusual.

Can you please post:

• The config file for WEB_Webapp1 along with the config files of any templates it's using
  The file /var/log/httpd/error_log

[QS1]

HOST

###############################################################################
#
# Host configuration file
#
# Created by: Nagios Core Config Manager 2.2.0
# Date: 2014-09-26 13:37:31
# Version: Nagios 3.x config file
#
# --- DO NOT EDIT THIS FILE BY HAND ---
# Nagios CCM will overwrite all manual settings during the next update if you
# would like to edit files manually, place them in the 'static' directory or
# import your configs into the CCM by placing them in the 'import' directory.
#
###############################################################################

define host {
host_name WEBAPP1
use xiwizard_windowsdesktop_host
alias 10.0.21.100_NSClient
address 10.0.21.100
check_command check_xi_service_nsclient!Qmonitor!SERVICESTATE!-l NSClientpp -d SHOWALL!!!!!
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 60
icon_image windowsxp.png
statusmap_image windowsxp.png
_xiwizard windowsdesktop
register 1
}

###############################################################################
#
# Host configuration file
#
# END OF FILE
#
###############################################################################

SERVICE

###############################################################################
#
# Service configuration file
#
# Created by: Nagios Core Config Manager 2.2.0
# Date: 2014-09-26 13:37:57
# Version: Nagios 3.x config file
#
# --- DO NOT EDIT THIS FILE BY HAND ---
# Nagios CCM will overwrite all manual settings during the next update if you
# would like to edit files manually, place them in the 'static' directory or
# import your configs into the CCM by placing them in the 'import' directory.
#
###############################################################################

define service {
host_name WEB_Webapp1
service_description Application EventLog
use xiwizard_windowseventlog_service
max_check_attempts 1
check_interval 1
retry_interval 1
check_period xi_timeperiod_24x7
notification_interval 1
notification_period xi_timeperiod_24x7
contact_groups GOV_Services_AH,GOV_Services_WH
stalking_options o,w,u,c
icon_image windowseventlog.png
_xiwizard windowseventlog
register 1
}

define service {
host_name WEB_Webapp1
service_description CPU Usage
use xiwizard_windowsserver_nsclient_service
check_command check_xi_service_nsclient!Qmonitor!CPULOAD!-l 5,85,95!!!!!
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 120
notification_options w,u,r,c
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

define service {
host_name WEB_Webapp1
service_description Drive C: Disk Usage
use xiwizard_windowsserver_nsclient_service
check_command check_xi_service_nsclient!Qmonitor!USEDDISKSPACE!-l C -w 90 -c 95!!!!!
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 120
notification_options w,u,r,c
notifications_enabled 0
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

define service {
host_name WEB_Webapp1
service_description Drive D: Disk Usage
use xiwizard_windowsserver_nsclient_service
check_command check_xi_service_nsclient!Qmonitor!USEDDISKSPACE!-l D -w 95 -c 99!!!!!
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 60
first_notification_delay 0
notification_options w,u,r,c,f,s
notifications_enabled 1
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

define service {
host_name WEB_Webapp1
service_description EventLog Agent
use xiwizard_windowseventlog_service
max_check_attempts 1
check_interval 1
retry_interval 1
check_period xi_timeperiod_24x7
notification_period xi_timeperiod_24x7
contact_groups GOV_Services_AH,GOV_Services_WH
stalking_options n
_xiwizard windowseventlog
register 1
}

define service {
host_name WEB_Webapp1
service_description Physical Memory Usage
use xiwizard_windowsserver_nsclient_service
check_command check_nrpe!checkMem!MaxWarn=85%!MaxCrit=95%!ShowAll=long!type=physical!!!
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 60
notification_options w,u,r,c
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

define service {
host_name WEB_Webapp1
service_description Ping
use xiwizard_windowsserver_ping_service
max_check_attempts 2
check_interval 3
retry_interval 1
notification_interval 60
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

define service {
host_name WEB_Webapp1
service_description Uptime
use xiwizard_nagiosxiserver_ping_service
max_check_attempts 5
check_interval 5
retry_interval 1
notification_interval 120
notification_options w,u,r,c
contact_groups GOV_Services_AH,GOV_Services_WH
register 1
}

###############################################################################
#
# Service configuration file
#
# END OF FILE
#
###############################################################################

error log attached

[Box293]

Thanks for the configs.

Can we try and restart nagios core to see if that fixes this issue.

Code: Select all

service nagios restart

[QS1]

The Nagios service restart did not resolve the issue. Host still show muted and greyed out

I am unable to use the bulk host cloning and import monitoring wizard as well. In Step2 for Template Host Information no hosts appear or display for selection.

[Box293]

Do you have Nagios XI support? I would like to continue you this as a support ticket instead. If you are please email [email protected]. If not let me know.