PDF Report issue

[jespir]

I will do that as soon as we get our support contract up and running.

We have purchased XI, not yet received licenses though, that's why we're running trial. We have another infra where we have XI Enterprise running and reporting just fine, we did not try trial there though (so cannot say if it has any effect on the issue).

[lmiltchev]

Can you open the report directly (by using the URL from the email)?

Code: Select all

You can directly access this report at:
http://...

Are you using a custom logo?

[jespir]

Yes I can see the report using the link, it's HTML only though and not PDF.

No custom logo either. It's really out of the box install of Nagios with no customizations yet.

[lmiltchev]

The PDF inside email is completely empty. There is nothing when examined via text editor. I did the rebuild as per the other thread.
This did not help.

Did you try creating a "brand new" report or you were testing the "old" reports after the rebuild?

[jespir]

Yes, new. Reports -> Available reports -> Executive Summary and click on PDF.

[abrist]

Do you have the support contract finalized? I want to move this to a remote session.

[jespir]

I should have the support contract details tomorrow at the latest. I will update this thread when everything is in order.

[lmiltchev]

Sounds good. Email us at [email protected] when everything is in order.

[jespir]

Well, it seems that support is not necessary. After entering license codes everything works ok. PDF-reports by clicking and also scheduled email reports work just fine

It seems that this is somehow related to the trial version of NagiosXI enterprise...

[tmcdonald]

I'll go ahead and close this thread now, but feel free to open another if you need anything in the future!