NagiosXI Update thru the gui

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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rdhall01
Posts: 87
Joined: Wed Nov 09, 2011 9:53 am

NagiosXI Update thru the gui

Post by rdhall01 »

I have not been able to get nagiosxi to update to the next version via the gui https://nagios.XXXXXX.com/nagiosxi/admin/updates

I get the same message
The update did not complete successfully. Please try updating manually.

It fails almost instantly within about a second or two.

Any useful information and or logs to check would be helpful
abrist
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Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: NagiosXI Update thru the gui

Post by abrist »

rdhall01 wrote:Any useful information and or logs to check would be helpful
Indeed. The log should be located at:

Code: Select all

/usr/local/nagiosxi/tmp/upgrade.log
If you could post the most relevant lines of the log we can try to assist you through these issues.
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
rdhall01
Posts: 87
Joined: Wed Nov 09, 2011 9:53 am

Re: NagiosXI Update thru the gui

Post by rdhall01 »

no log file in that path or anywhere else on the server with that name
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: NagiosXI Update thru the gui

Post by abrist »

Alright. Run a manual update by following the doc below. It should generate that file. If it does not, just post the last chunk of lines from the failed upgrade.
http://assets.nagios.com/downloads/nagi ... nstall.pdf
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
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