License issue in Nagiosxi

[sundaraminfotech]

Hi,

We are using nagios xi in our environment and we have licensed on product but after activation nagios xi, the expiration date showing like below,

Maintenance Status: Current (Expires in 365 days on 1970-01-01)

Kindly help to reslove this.

Thanks & Regards,
Arumuga Ganesh S

[slansing]

What version of Nagios XI are you currently running? Can you also share the output of the follow commands ran on an SSH session connected to the XI server:

Code: Select all

date

hwclock

cat /etc/php.ini | grep -i date.time

And let us know what timezone you are in? Thanks!

[sundaraminfotech]

Hi,

Thanks for your reply. We are using Nagios XI 2014 R1.4 & we are in Asia/Kolkata timezone .Please find the given command output below,

[root@NAGIOSXILB ~]# date
Sat Oct 25 09:47:57 IST 2014
[root@NAGIOSXILB ~]#
[root@NAGIOSXILB ~]# hwclock
Sat 25 Oct 2014 09:48:16 AM IST -0.086914 seconds
[root@NAGIOSXILB ~]#
[root@NAGIOSXILB ~]# cat /etc/php.ini |grep -i date.time
; http://www.php.net/manual/en/datetime.c ... e.timezone
date.timezone = Asia/Kolkata
[root@NAGIOSXILB ~]#

[lmiltchev]

The following message:

Maintenance Status: Current (Expires in 365 days on 1970-01-01)

This is almost always related to either running XI in an offline environment or improperly setting a proxy. Does your XI server has Internet access?

FYI: You don't need to worry about this message as your XI server will continue to function properly, despite of it.

[sundaraminfotech]

Hi,

Thanks for your reply.

We have direct internet access from nagiosxi server.

Is any nagios url for activation means please send us ,we have manually check from command line and send the output to you.

[lmiltchev]

Can you access the api.nagios.com?

Code: Select all

curl -k -v api.nagios.com/versioncheck/

Download the file below:

test.zip

unzip the archive and place the "test.php" file in "/usr/local/nagiosxi/scripts" directory. Make it executable:

Code: Select all

chmod +x test.php

run it and show us the output:

Code: Select all

./test.php

[slansing]

If you are currently using the XI system, and there is no warning about days remaining on your trial, you have already activated the license and it is functioning properly (in that respect). So, you should be fine on that front, I'm going to do some digging into the maintenance message and try to figure out what is going on with the date.

[sundaraminfotech]

Thanks slansing.

Kindly advise us to make the changes for the issue.

[lmiltchev]

You haven't showed us the output from running the following commands:

Code: Select all

curl -k -v api.nagios.com/versioncheck/
/usr/local/nagiosxi/scripts/test.php

[sundaraminfotech]

Thanks lmiltchev for your reply.

Please find the output.

without_proxy.JPG

We are using proxy server for internet in our environment so i am thinking it blocked by our proxy server.

So i'm configure the proxy server in nagiosxi server after that it able connect.

But after configure the proxy i am reconfigure the license in nagiosxi console and check the license date the same problem persist.

with proxy.JPG