Different notification groups for W and C

[dervari]

I would like to be able to send notifications to two different groups based on severity. Engineering on a warning, Engineering and Management on a Critical. Is this possible with the built in handlers or do I need to look into coding a custom handler to do this?

[BanditBBS]

You can use escalations to accomplish this.

[dervari]

I just noticed that a little while ago. Looking into it now.

Will escalations still notify if the issue has been acknowledged?

[BanditBBS]

I just noticed that a little while ago. Looking into it now.

Will escalations still notify if the issue has been acknowledged?

Nope.

[lmiltchev]

dervari, let us know if you have any more questions.

[krobertson71]

I had a similar issue where IT groups have a different mailbox for warnings and critical alerts.

You can do something like this without having to create an escalation:

Create a contact for "Enginering" and another for "Management" - just substituting general names here.

Go into CCM for each contact and click on the Alert Setting tab.

Here you can select what types of alerts a contact should respond to. So for the Enginering group you can select w and c and for the Management group you can just check c.

Do the same for the service checks.

put them both into a contact group then just assign the group to the Host/Service of choice.

So now if you have a warning generate it will send it to that contact group and see that only one of the contacts can receive and process warnings. If a critical comes through it will see that all contacts in the group should receive the alert.

Hope that helps as well.

[lmiltchev]

Thanks, krobertson71! This would be another way of achieving the same goal.