Error Upgrading Nagios

[walzgroup]

Latest Available Version: 2014R2.3
Installed Version: 2012R2.9


# cat /etc/redhat-release
CentOS release 6.6 (Final)

# ./upgrade
Checking required prereqs...
Please wait...

ERROR: Could not determine currently installed version of Nagios XI!
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Is there a quick fix for this or do I have to apply prior versions first, etc?

[tgriep]

Could you run these 2 commands and post the output?

Code: Select all

ll /usr/local/nagiosxi/var/

cat /usr/local/nagiosxi/var/xiversion

[scottwilkerson]

Can you post the results of the following

Code: Select all

ls -la /usr/local/nagiosxi/var|grep -v \.log
cat /usr/local/nagiosxi/var/xiversion

[walzgroup]

Code: Select all

[root@nagios nagiosxi]# ll /usr/local/nagiosxi/var/
total 308
-rw-r--r-- 1 nagios nagios   303 Jan  2 09:53 cleaner.log
-rw-r--r-- 1 nagios nagios   303 Dec  7 03:43 cleaner.log-20141207
-rw-r--r-- 1 nagios nagios   303 Dec 14 03:32 cleaner.log-20141214
-rw-r--r-- 1 nagios nagios   303 Dec 21 03:34 cleaner.log-20141221
-rw-r--r-- 1 nagios nagios   303 Dec 28 03:10 cleaner.log-20141228
-rw-r--r-- 1 nagios nagios    19 Jan  2 09:53 cmdsubsys.log
-rw-r--r-- 1 nagios nagios    82 Dec  7 03:44 cmdsubsys.log-20141207
-rw-r--r-- 1 nagios nagios    82 Dec 14 03:33 cmdsubsys.log-20141214
-rw-r--r-- 1 nagios nagios    82 Dec 21 03:35 cmdsubsys.log-20141221
-rw-r--r-- 1 nagios nagios    82 Dec 28 03:11 cmdsubsys.log-20141228
drwsrwsr-x 3 apache nagios  4096 Oct 14 12:48 components
-rw-r--r-- 1 nagios nagios     7 Jan  2 09:53 corelog.data
-rw-r--r-- 1 nagios nagios     0 Jan  2 09:53 corelog.diff
-rwxrwxr-x 1 nagios nagios   542 Oct 23 14:50 corelog.newobjects
-rw-r--r-- 1 nagios nagios  2677 Jan  2 09:50 dbmaint.log
-rw-r--r-- 1 nagios nagios  2677 Dec  7 03:40 dbmaint.log-20141207
-rw-r--r-- 1 nagios nagios  2677 Dec 14 03:30 dbmaint.log-20141214
-rw-r--r-- 1 nagios nagios  2677 Dec 21 03:30 dbmaint.log-20141221
-rw-r--r-- 1 nagios nagios  2677 Dec 28 03:10 dbmaint.log-20141228
-rw-r--r-- 1 nagios nagios    21 Jan  2 09:50 deadpool.log
-rw-r--r-- 1 nagios nagios    21 Dec  7 03:40 deadpool.log-20141207
-rw-r--r-- 1 nagios nagios    21 Dec 14 03:30 deadpool.log-20141214
-rw-r--r-- 1 nagios nagios    21 Dec 21 03:30 deadpool.log-20141221
-rw-r--r-- 1 nagios nagios    21 Dec 28 03:10 deadpool.log-20141228
-rw-r--r-- 1 nagios nagios    40 Jan  2 09:53 eventman.log
-rw-r--r-- 1 nagios nagios    40 Dec  7 03:44 eventman.log-20141207
-rw-r--r-- 1 nagios nagios    40 Dec 14 03:33 eventman.log-20141214
-rw-r--r-- 1 nagios nagios    40 Dec 21 03:35 eventman.log-20141221
-rw-r--r-- 1 nagios nagios    40 Dec 28 03:11 eventman.log-20141228
-rw-r--r-- 1 nagios nagios    25 Jan  2 09:53 feedproc.log
-rw-r--r-- 1 nagios nagios    25 Dec  7 03:44 feedproc.log-20141207
-rw-r--r-- 1 nagios nagios    25 Dec 14 03:33 feedproc.log-20141214
-rw-r--r-- 1 nagios nagios    25 Dec 21 03:35 feedproc.log-20141221
-rw-r--r-- 1 nagios nagios    25 Dec 28 03:11 feedproc.log-20141228
-rw-r--r-- 1 nagios users      0 Jan  2 03:30 load_url.log
-rw-r--r-- 1 nagios users    906 Aug 24 03:42 load_url.log-20140824
-rw-r--r-- 1 nagios users    856 Nov 26 11:44 load_url.log-20141127
-rw-r--r-- 1 nagios users    856 Dec 20 11:45 load_url.log-20141221
-rw-r--r-- 1 nagios users    871 Jan  1 13:22 load_url.log-20150102
-rw-r--r-- 1 nagios nagios     0 Jan  2 09:53 nom.log
-rw-r--r-- 1 nagios nagios   243 Jan  2 09:53 perfdataproc.log
-rw-r--r-- 1 nagios nagios   243 Dec  7 03:44 perfdataproc.log-20141207
-rw-r--r-- 1 nagios nagios   243 Dec 14 03:33 perfdataproc.log-20141214
-rw-r--r-- 1 nagios nagios   243 Dec 21 03:35 perfdataproc.log-20141221
-rw-r--r-- 1 nagios nagios   243 Dec 28 03:11 perfdataproc.log-20141228
-rw-r--r-- 1 nagios nagios 10186 Jan  2 09:01 recurringdowntime.log
-rw-r--r-- 1 nagios nagios 10090 Dec  7 03:01 recurringdowntime.log-20141207
-rw-r--r-- 1 nagios nagios 10077 Dec 14 03:01 recurringdowntime.log-20141214
-rw-r--r-- 1 nagios nagios 10168 Dec 21 03:01 recurringdowntime.log-20141221
-rw-r--r-- 1 nagios nagios 10188 Dec 28 03:01 recurringdowntime.log-20141228
-rw-r--r-- 1 nagios nagios     0 Jan  2 09:53 reportengine.log
drwxr-xr-x 2 nagios nagios  4096 Jan  1 14:10 subsys
-rw-r--r-- 1 nagios nagios  9478 Jan  2 09:53 sysstat.log
-rw-r--r-- 1 nagios nagios  9475 Dec  7 03:44 sysstat.log-20141207
-rw-r--r-- 1 nagios nagios  9459 Dec 14 03:33 sysstat.log-20141214
-rw-r--r-- 1 nagios nagios  9463 Dec 21 03:35 sysstat.log-20141221
-rw-r--r-- 1 nagios nagios  9474 Dec 28 03:11 sysstat.log-20141228
-rw-r--r-- 1 root   root   17439 Jan  1 14:18 xi-sys.cfg
[root@nagios nagiosxi]# cat /usr/local/nagiosxi/var/xiversion
cat: /usr/local/nagiosxi/var/xiversion: No such file or directory

[root@nagios nagiosxi]# cat /usr/local/nagiosxi/var/xiversion
cat: /usr/local/nagiosxi/var/xiversion: No such file or directory
[root@nagios nagiosxi]# clear
[root@nagios nagiosxi]# ls -la /usr/local/nagiosxi/var|grep -v \.log
total 320
drwxr-xr-x  4 nagios nagios  4096 Jan  2 09:55 .
drwxr-xr-x 10 nagios nagios  4096 Jun  5  2013 ..
drwsrwsr-x  3 apache nagios  4096 Oct 14 12:48 components
drwxr-xr-x  2 nagios nagios  4096 Jan  1 14:10 subsys
-rw-r--r--  1 root   root   17439 Jan  1 14:18 xi-sys.cfg
[root@nagios nagiosxi]# cat /usr/local/nagiosxi/var/xiversion
cat: /usr/local/nagiosxi/var/xiversion: No such file or directory
[root@nagios nagiosxi]#

[tgriep]

Could you go to the folder where the upgrade is and post the upgrade.log file here so we can look at is for errors?

[walzgroup]

Code: Select all

[root@nagios nagiosxi]# cat upgrade.log
Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

Checking required prereqs...
Please wait...

The

[tgriep]

Is there a change you can restore the server to just before the upgrade and try it again?

[walzgroup]

Performing a Nagios restore to the day prior to the upgrade did not fix it. Same problem.

Should I just install the 2014 version over the 2012 version and restore from nagios backup?

[sreinhardt]

No, that will almost definitely cause many further issues. Are you attempting to run the upgrade from the webui or from a cli terminal?

[walzgroup]

From the CLI interface. AFAIK, the web UI is only available on 2014 and above?