The last update check failed.

[detronict]

Hi everyone,

We have an update-check issue on several XI servers.

On login on the UI XI checks for updates.
On the admin screen there is a message saying:

The last update check failed.

When trying to check for updates in "Manage Components" or "Manage Config Wizards" there is another message :

Could not download component version list from Nagios Server, check Internet Connnectivity

The server has a functional internet connection, and functional DNS.
I can successfully wget from assets.nagios.com,

OS = CentOS release 6.6 (Final)
XI = Nagios XI 2014R2.3

I have the same problem on a somewhat older server :

OS = Red Hat Enterprise Linux Server release 6.5 (Santiago)
XI = Nagios XI 2012R2.9

Can anyone tell me what is going wrong?

Kind Regards,

Rik Lijkendijk
Detron ICT beheer

[tmcdonald]

Are there proxies in use with either of these servers? Are they using SSL?

[detronict]

The CentOS/XI2014 server has no proxy confihured.
The Redhat/XI2012 server has proxy configured for http and https.

On both servers i can wget from nagios!!
So i think proxy is no issue here.

[lmiltchev]

Try to check for updates again, and when you see the error message in the web UI, run the following command in the CLI, and show us the output in code wraps:

Code: Select all

tail -50 /var/log/httpd/error_log

[detronict]

This is the output of tail -50 /var/log/httpd/error_log

[root@rikcentos-rnh01 ~]# tail -50 /var/log/httpd/error_log
[Sun Jan 25 03:41:02 2015] [notice] Digest: generating secret for digest authentication ...
[Sun Jan 25 03:41:02 2015] [notice] Digest: done
[Sun Jan 25 03:41:02 2015] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations

There does'nt seem to be any interaction with httpd

[scottwilkerson]

These chechs use the proxy configuration in
Admin -> Proxy Configuration

Not wget.

Have you configured these?