Notification Issue

[wiproltdwiv]

Dear Sir/Madam,

Below is the issue:

After disabling notification of service in spit of this alerts are generating.
Our main intension is that we want to monitor the services/parameters by Nagios but don't want alerts for the same. Hosts should be monitor and should alerts as well as so no issue in host Management.

Basically we have issue in services management ...so for this we did notification enabled radio button to off under alerts setting tab. But still we're getting alerts whereas logically if we do notification enabled off the alerts should not generate. I have attached service management console for your reference.

here is the server details:


Please help on the this ASAP as this as has became escalated.

[lmiltchev]

So, you received an alert after you disabled notifications on this service? Can you show us the actual alert that you received?

In addition to this, go to Reports->Notifications, and take a screenshot of this page, showing the notifications that were sent for this service.

Also, open the "/usr/local/nagios/var/objects.cache" file in a text editor, and check to see if nagios "thinks" that notifications are disabled for this service.

Do you have multiple instances of nagios running? Try:

Code: Select all

service nagios stop
killall nagios
service ndo2db stop
service ndo2db start
service nagios start

[wiproltdwiv]

yes we're getting alerts please find the attachment.

For Notification please find the attachment.

I checked in the below path /usr/local/Nagios/var/object_cache where I seen notification_ababled is 0. that's mean notification disabled.

I have another option can we do notification enabled to "Skip" . Because I seen when I chose skip option it don't generates the alerts for the services. Please suggest me that would be correct or wrong.

Please help ASAP.

Thanks in advance..

[lmiltchev]

According to your screenshot, there are no alerts sent by XI... Your notifications are disabled globally (the blue circle in the upper right corner).

Can you show us the actual alert that you received?

I wanted to see the ACTUAL alert (email, or text) that you received and to see when you received it...

Do you have only one Nagios XI instance?

[BanditBBS]

Also, if the service was already created and sending alerts and you then decided to shut it off:

Besides shutting it off in CCM like you did, also browse to it in XI and "disable notifications" for the service in Nagios itself, not just the config file. It retain statsus or retain settings...or some setting I can't recall the exact name...is used, then just because you change the setting in CCM it won't change it in nagios.

God I hope I explained that well enough

[lmiltchev]

Any updates, wiproltdwiv?