Hello Team,
Can we integrate ServiceNow with Nagios XI to create a incident ticket whenever there is incident alert generated in Nagios XI? Has anyone already integrated ServiceNow with Nagios XI, is it functional?
Can we integrate ServiceNow with Nagios XI?
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swapnil.kadam
- Posts: 48
- Joined: Fri Dec 05, 2014 10:38 am
Re: Can we integrate ServiceNow with Nagios XI?
Hello,
There is at least one plugin on the Nagios Exchange, and it does look promising (based on votes and how recently the plugin was updated):
http://exchange.nagios.org/directory/Pl ... er/details
Please note that the plugin is no longer maintained by the developer.
If the above plugin is not of use to you, Nagios can also send alerts to an email channel in the ticketing system. You might also look into Global Event Handlers to script some sort of custom action.
http://assets.nagios.com/downloads/nagi ... ndlers.pdf
Please let me know if you need any additional assistance. Thanks!
Best,
Jesse
There is at least one plugin on the Nagios Exchange, and it does look promising (based on votes and how recently the plugin was updated):
http://exchange.nagios.org/directory/Pl ... er/details
Please note that the plugin is no longer maintained by the developer.
If the above plugin is not of use to you, Nagios can also send alerts to an email channel in the ticketing system. You might also look into Global Event Handlers to script some sort of custom action.
http://assets.nagios.com/downloads/nagi ... ndlers.pdf
Please let me know if you need any additional assistance. Thanks!
Best,
Jesse
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jdalrymple
- Skynet Drone
- Posts: 2620
- Joined: Wed Feb 11, 2015 1:56 pm
Re: Can we integrate ServiceNow with Nagios XI?
You'll also find this link is handy.
There will be 2 components to the process, getting the E-mail out of the system using the methods jolson mentioned above. The ServiceNow wiki offers this:
http://wiki.servicenow.com/index.php?ti ... il_Actions
This will allow you to define what ServiceNow does on the incoming end of the E-mail generated ticket. Knowing that ServiceNow will generate tickets based upon an incoming E-mail means it *CAN* be done.
There will be 2 components to the process, getting the E-mail out of the system using the methods jolson mentioned above. The ServiceNow wiki offers this:
http://wiki.servicenow.com/index.php?ti ... il_Actions
This will allow you to define what ServiceNow does on the incoming end of the E-mail generated ticket. Knowing that ServiceNow will generate tickets based upon an incoming E-mail means it *CAN* be done.