JohnFLi wrote:Also, are you creating contacts in CCM or are you creating users under Admin > Users > Manage Users ?
A little of each.
Thats the cause of your problem.
Nagios XI extends the notification capabilities of Nagios Core, and because of this it requires that contacts objects get created when creating users through Admin > Users > Manage Users.
Creating new users through this method and it will create the Monitoring Contact object correctly.
NOTE: Any notification preferences should be defined while logged on as that user by clicking on their name in the top right corner. You can use the masquerade icon (eyeball) to log in as that user.
Here is a document that explains the XI Contact relationship:
http://assets.nagios.com/downloads/nagi ... ntacts.pdf
Specifically it comes down the the notifications command being used by the contacts.
In a correctly created contact (via Admin):
Code: Select all
service_notification_commands xi_service_notification_handler
host_notification_commands xi_host_notification_handler
In a manually created contact:
Code: Select all
service_notification_commands notify-service-by-email
host_notification_commands notify-host-by-email