Looking for some guidance on notifications

[jkinning]

I am finally get all my hosts and service checks migrated from Nagios to Nagios XI. I am running the latest 2014R2.6 on CentOS 6.6. I was doing some testing with AD Distribution Groups and using these to send alert notifications but the user's are not able to acknowledge the alerts or even login to the Nagios XI interface. So, I created local accounts which these users can use AD creds to login to the XI interface and then placed them in the Nagios XI local contact group which is assigned to the appropriate host groups. I was browsing around trying to figure out if the majority of people let the end user setup their SMS notifications and settings or if they, Nagios admin, handles it? We are using Exchange and in my searching I also stumbled across the nagMailACK which looks sweet and not sure why Nagios XI doesn't incorporate such a feature within the product. Being able to acknowledge alerts from the means in which you received them is brillant! Especially for users who fail or forget to acknowledge the alert while they are working on the issue. So, in short I guess here are my questions.

As the Nagios admin do you just have a document that you send to your notification contacts instructing them how to enable and setup SMS alerting? Or do you configure it within CCM and leave it as 24x7 for critical alerts or something along those lines. I guess how are you handling user SMS notification?

Is anyone using the nagMailACK with Exchange and was it difficult to setup? Experience any issues?

[lmiltchev]

Here are the links to two documents, covering setting up email and SMS notifications in Nagios XI:

http://assets.nagios.com/downloads/nagi ... ios-XI.pdf

http://assets.nagios.com/downloads/nagi ... ios-XI.pdf

As for acknowledgements - you can "mass acknowledge" problems via the "Mass Acknowledge" component:

Home->Mass Acknowledge

You can also click on the "respond" URL in the notification email and acknowledge the issue from there.