Notification after Acknowledgement

[MSPk]

Hi Team,

We are currently sending notifications for unresolved alerts every 24hrs to the respective teams, We understand that when an alert is acknowledged the repeat emails are no longer sent, is there a chance to disable this functionality and allow email to be sent every 24hrs even if the acknowledgement is done for an alert.

[tmcdonald]

Not possible with just notifications. The very purpose of an acknowledgement is to suppress notifications while a problem is being worked on. In cases like this I would set up an escalation or maybe even an event handler to deal with the logic, then just add a comment instead of an acknowledgement.

[MSPk]

Please close this post as solved