CDR data monitoring Plug in

[angurisudhakar]

Hi,
we have to search a specific data from CDR and fecth the shortlisted data.
and based on that we need to generate reports is this possible on Nagios/NagisoXi?


Please suggest me ..

Thanks,
Sudhakar Anguri.

[Box293]

Please re-post this in in the General Support forum under Nagios Core or Nagios XI.

[LedzuppasS]

id like to hear more this sounds interesting

[tmcdonald]

id like to hear more this sounds interesting

What specifically do you want to know?

[rseiwert]

Assuming CDR is Telco style Call Detail Reporting. We used to capture CDR data in the results of our previous monitoring system but the Nagios is not geared for ingesting large data blocks as a result and will truncate the data. What we do now is to capture this data into a database table and then we can join this data with our CRM system's data and run reports tied in with real data. We also do the same for our VTC systems but into a different database. Nagios would lend itself more to monitoring the aggregated data from the raw data and alerting on the conditions such as 90% of of circuits used, 90% of agents busy, etc.

Nagios Log Server could ingest this info and give you reporting and would be more appropriate than Nagios or XI or any other NMS for such a task.

[jdalrymple]

rseiwert is right. Depending on your purpose NLS may (or may not) be a better solution for you.

What data is it that you're expecting to extrapolate from the CDR? What type of call system is it generating the data? There are some telephony options out there on the exchange but without knowing more about the data you're trying to visualize it's hard for us to suggst which of our tools (if any) are right for the job.