Contact groups missing

[jpipitone]

We recently upgraded NagiosXI a week ago or so.

I just ran the monitoring wizard just now to add a simple ping for a host on our network. Following the normal steps that we usually do.

When it came to the point where I was setting notification options, there are no options available for:

Other individual contacts
Specific contact groups

Normally, here is where I select our "NOC" contact group which notifies us all on a downed host.

Also, on the next screen, the following are also not displaying any available options:

Host groups
Service groups
Parent host

Any ideas on how to fix this? Please see attached screen shots.

Screen shot 2011-08-17 at 11.24.38 AM.png

Screen shot 2011-08-17 at 11.27.33 AM.png

[jpipitone]

UPDATE:

After adding a device with the wizard and applying the configuration, the options somehow displayed again.

?

[nscott]

Out of curiousity, what monitoring wizard were you running at the time when you couldn't see the groups? And which wizard was run to bring them back?

[jpipitone]

Generic device...

I added the device anyways and was going to manually select contact groups.

As soon as I applied configuration, I ran the same wizard, and all of a sudden the contact groups as well as all of the other information that was previously blank started displaying again.

[mguthrie]

You you using SSL, NAT, or Proxy on your system?

Just to verify, is your upgrade version 2011R1.6?