Integration with ServiceNow - DynamicMacros with Impact info

[RIDS_I2MP]

Hi Team,

We are trying to integrate our Nagios instance with ServiceNow for automated ticketing and using email integration technique to achieve this functionality. We are trying to include the impact/urgency info in the alert email based on the host group/service group the service/host belongs to. Do we have any dynamic macros or plugins we can use to achieve this.

[jdalrymple]

Custom objects can be added to services and hosts, but not servicegroups or hostgroups.

However a "service" can generally be assigned specifically to a servicegroup or a hostgroup - so this may still be useful.

Here is the necessary documentation.