delete contact/user

[snapon_admin]

I'm trying to re-create (created once, but was told to delete, and now asked to re-add ) a new user/contact using Active Directory and keep getting an error that a user with that ID already exists. There is no user with that ID under Manage users in the admin menu, nor is there a contact with that ID in CCM. Where would I go to manually delete any trace of this user so I can re-create the account?

[ssax]

Did you apply configuration after deleting it? Might want to give that a try and let us know if that works for you.

[snapon_admin]

I did, and yep, still says user already exists.

[tgriep]

For a test, can you disable the Active Directory Integration and see if you can add the user then?

[ssax]

Also, all the check really does is try to find the user_id by username

So if you run this command:

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echo "select * from xi_users;" | psql nagiosxi nagiosxi

Does it list that user?

[snapon_admin]

Also, all the check really does is try to find the user_id by username

So if you run this command:

Code: Select all

echo "select * from xi_users;" | psql nagiosxi nagiosxi

Does it list that user?

Yep. Not sure I want to disable the AD integration on the prod server. Don't want to risk that borking something else.

[ssax]

So it's still showing the user in the DB but it's not showing in the UI?

[snapon_admin]

Correct.

[ssax]

Were they a monitoring contact as well? I'm whipping up some commands for you that will manually remove the remnants.

[ssax]

Find the user_id with this command (it's the number to the left of their username):

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echo "select * from xi_users;" | psql nagiosxi nagiosxi

Go to Admin > Users > Manage Users

Right-click on the X next to one of your users and select Copy Link Location.

Paste it into notepad, you should see something like this:

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http://ssc66xi/nagiosxi/admin/users.php?delete=1&user_id[]=18&nsp=f9dd99b34af0f946d528bfb48bea3163

Change:

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user_id[]=18

To:

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user_id[]=YOUR_USER_ID_FROM_THE_FIRST_STEP

Paste it into your browser address bar and hit enter.

Now try to add the user again.