OK: No data received yet. Status Information from passive

[skynardo]

Running Nagios XI 2014R2.5 and have been rolling out NRDS and passive service checks to our RHEL machines over the last few weeks. I noticed today that some of these hosts intermittently show OK: No data received yet for Status Information in the Service Detail page. I am using a template with interval 5 min, retry 5 min and max retries 2 and my nrds.sh cron interval is 5 min. It seems like the Status is being changed to "OK: No data recieved yet" 2-3 minutes after the last check time, and unfortunately if the service was in a soft state 1/2 failures, this Status change resets the state to OK (even though it is not). Can someone tell me what might be causing this or how to troubleshoot it?

[tmcdonald]

Do you have freshness checking enabled for those hosts? If so, what is the active check set to?

[skynardo]

No, Check freshness is set to skip in my templates. I noticed that the services in question are not showing the "Passive Only Check" icons in the UI and are in the last group that I rolled out checks to. I manually deleted one of the services/hosts then reran my create/import script and it now shas the passive check icon and seems to be updating normally every 5 min. I'm not sure how these got into this state but I am going to delete/redo them and see how that goes.

[skynardo]

Deleting and recreating the hosts/service objects that were having this problem fixed this issue. I am guessing there was user error involved when creating these the first time around.

[ssax]

Glad to hear that resolved it for you, is it ok if we mark this as resolved and lock the topic?

[skynardo]

Fine with me