Notification clarification needed

[ssax]

RR acknowledgements are not sticky, you can see the type of acknowledgements by looking at the host/service that you acknowledged in /usr/local/nagios/var/status.dat.

I validated it with RR/Normal/Sticky.

No acknowledgement:

Code: Select all

acknowledgement_type=0

Normal acknowledgement:

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acknowledgement_type=1

Sticky acknowledgement:

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acknowledgement_type=2

[ssax]

Did you make the change to rr.php and set it to 2 and it's not working?

Edit: I tested it on mine and the sticky works after changing it to 2.

Change (lines 140-144)

Code: Select all

/usr/local/nagiosxi/html/rr.php

From:

Code: Select all

            if ($service != "") {
                $cmdstr = sprintf("%s;%s;%s;1;1;1;%s;%s", "ACKNOWLEDGE_SVC_PROBLEM", $host, $service, $author, $comment);
            } else {
                $cmdstr = sprintf("%s;%s;1;1;1;%s;%s", "ACKNOWLEDGE_HOST_PROBLEM", $host, $author, $comment);
            }

To:

Code: Select all

            if ($service != "") {
                $cmdstr = sprintf("%s;%s;%s;2;1;1;%s;%s", "ACKNOWLEDGE_SVC_PROBLEM", $host, $service, $author, $comment);
            } else {
                $cmdstr = sprintf("%s;%s;2;1;1;%s;%s", "ACKNOWLEDGE_HOST_PROBLEM", $host, $author, $comment);
            }

[BanditBBS]

ssax, thanks for all the work...really helping me figure some stuff out here! check out this image:

Capture.PNG

That is showing all the comments/acknowledgements this service has received. Notice the different users...well, thats the same user. sdnagios is the XI username and the longer one is the Name field of the XI user sdnagios. So, whn acknowledging using rr does it use the XI username for the comment and when acknowledging via service status page does that use the Name column? That would explain quite a bit and make me definitely need to use Trevor's patch.

[tmcdonald]

sdnagios is more than likely the name of the contact that is associated with the user. When you acknowledge from the Core interface as my patch modifies, it has no knowledge of any XI users so it uses the contact name. rr.php does know about XI users so it uses that.

[...] and make me definitely need to use Trevor's patch.

The horror

[BanditBBS]

sdnagios is more than likely the name of the contact that is associated with the user. When you acknowledge from the Core interface as my patch modifies, it has no knowledge of any XI users so it uses the contact name. rr.php does know about XI users so it uses that.

[...] and make me definitely need to use Trevor's patch.

The horror

I'll be testing that, in detail this evening and will be replying again later. Going home now.

[abrist]

Drum roll please. . .

[BanditBBS]

Never been happier to say Trevor was wrong, LOL.

The user setup in XI is: Username:jclark Name:Jim Clark

When using rr the comment is attributed to jclark.

When going to Service Detail and then advanced tab and sending a custom notification or acknowledging a problem XI auto fills and doesn't let you edit the Your Name field with the Name from the XI user, so in this case, Jim Clark.

That test means that is the reason no alert since the 2/26/15 acknowledgment from "ITC Service Desk(nagios)" as they used the XI interface and not rr. That means sticky was checked and on by default. So it looks like the service desk uses both the XI interface and rr. I can leave rr alone since it is already set to 1;1;1 and I'm going to implement Trevor's patch(leaving send ack checked though) so either method they use the ack is not sticky unless they actually purposely check the box!

Thanks for testing, defining and coding for me in this thread

[BanditBBS]

Umm, can someone tell me wtf I need to do with Trevor's .diff files

I can remember once before Andy had me recompile core and do the upgrade for something else, but who knows where that post is...I'm searching

[Box293]

Download the nagiosxi zip and extract it.
Iin the extracted directory, put the file in subcomponents/nagioscore/patches/
I think it needs to end with .patch
Run ./upgrade and the patch will be applied

[BanditBBS]

Download the nagiosxi zip and extract it.
Iin the extracted directory, put the file in subcomponents/nagioscore/patches/
I think it needs to end with .patch
Run ./upgrade and the patch will be applied

That didn't work

Anyone else want to tell me the steps that was missing?