Nagiox XI failure on RHEL 6.6 PPC and RHEL 6.6 x86

[mikkelrokkaer]

Hi Support

I tried on RHEL 6.6 PPC and RHEL 6.6 x86. I use Evaluation RHEL OS 6.6. I got the error below on both. I know that the product needs RHN registration. But will it not work with evaluation keys or how can I fix this ?

I need to do the installation to get further with some tests and hopefull buy your product. Do you have any ideas on how I get further?

[root@nagprdsrv1 nagiosxi]# subscription-manager register --username USERNAME --password PASSWORD --auto-attach
The system has been registered with ID: 5d156334-e39d-4ec0-b7dd-f28e681d9642
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for IBM POWER
Status: Subscribed

[root@nagprdsrv1 nagiosxi]# yum install yum-utils
Loaded plugins: product-id, security, subscription-manager
Setting up Install Process
Package yum-utils-1.1.30-30.el6.noarch already installed and latest version
Nothing to do

[root@nagprdsrv1 nagiosxi]# yum-config-manager --enable rhel-6-server-optional-rpms
Loaded plugins: product-id

[root@nagprdsrv1 nagiosxi]# ./fullinstall
========================
Nagios XI Full Installer
========================

This script will do a complete install of Nagios XI by executing all necessary sub-scripts.

IMPORTANT: This script should only be used on a 'clean' install of CentOS or RedHat. Do NOT use this on a system that has
been tasked with other purposes or has an existing install of Nagios Core. To create such a clean install you should have
selected ONLY the 'Base' package in the OS installer.
Do you want to continue? [Y/n] y
Proceeding with installation...
Checking MySQL credentials...
MySQL not yet installed - that's okay.
Running './0-repos'...
Configuring Repos...
ERROR: unable to read system id.
package centos-release is not installed
Unable to locate SystemId file. Is this system registered?
ERROR: Please add the 'Optional' channel to your Red Hat systems subscriptions.
You can do so in the Redhat Network web interface or using the rhn-channel command.
or, install the yum-utils package and use the following command:
yum-config-manager --enable rhel-6-server-optional-rpms
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './0-repos'

The install.log says:

Nagios XI Installation Log
==========================
DATE: Mon Jun 8 22:21:09 CEST 2015

DISTRO INFO:
RedHatEnterpriseServer
6.6
ppc64

THIS IS A NEW INSTALL!

INSTALLING:
full=2014R2.6
major=2014
minor=R2.6
releasedate=2015-02-12
release=415

Configuring Repos...
ERROR: unable to read system id.
package centos-release is not installed
Unable to locate SystemId file. Is this system registered?
ERROR: Please add the 'Optional' channel to your Red Hat systems subscriptions.
You can do so in the Redhat Network web interface or using the rhn-channel command.
or, install the yum-utils package and use the following command:
yum-config-manager --enable rhel-6-server-optional-rpms


Thanks in advance all. Hope you can help me with this

Brgds Mikkel

[jdalrymple]

It wasn't long ago I worked with an individual to try to get XI going on a PPC box - that ultimately just ended up failing. Even if we did succeed it could never be officially supported.

On the X86 box though you should have no problems. Are you subscribed to the optional channel with RHN?

[mikkelrokkaer]

Hi

Okay. But I have the same issue on X86.
I have a Evaluation key. No more...
I tried the installation on CentOS. No issues here. So my guess is that the issue is about evaluation / full support at Red Hat. But I need to be sure before I can continue.

thx

Brgds Mikkel

[jdalrymple]

On the X86 box though you should have no problems. Are you subscribed to the optional channel with RHN?

It is absolutely required... and even mentioned in your error output.

[eloyd]

This is your problem:

ERROR: Please add the 'Optional' channel to your Red Hat systems subscriptions.
You can do so in the Redhat Network web interface or using the rhn-channel command.
or, install the yum-utils package and use the following command:
yum-config-manager --enable rhel-6-server-optional-rpms

[ssax]

mikkelrokkaer, if you had the Optional channel in the RHN web interface does that resolve the issue for you?