PDF Reports failing to generate

[derekb]

It seems PDF Reports are failing to generate, and are producing the following error:

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************ ERROR: Failed to render URL 'http://mydomain.com/nagiosxi//reports/notifications.php?1&hideoptions=1&username=nagiosadmin&ticket=hhlrana6&locale=en_US&records=100000' as '/usr/local/nagiosxi/tmp/scheduledreport-nagiosadmin-1434239951-page.pdf' ************

I am able to generate reports as CSV with no issues. I've some some searches, and it seems other people have experienced this issue but have not posted the answer to the problem. Any assistance would be appreciated.

[Box293]

Run this command:

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tail -f /var/log/httpd/error_log

Then try and generate the PDF. Do any errors appear?

Do the same again with this command running:

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tail -f /usr/local/nagiosxi/var/cmdsubsys.log

[derekb]

Hello Box,
While running those commands, I get no output when I attempt to generate a PDF report.

Any other ideas?

[ssax]

What version of XI are you using?

Please post the output of the following commands:

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ls -ld /usr/local/nagiosxi
ls -ld /usr/local/nagiosxi/tmp

Also, what do you have set under Program URL and External URL in Admin > System Config > Manage System Config?

[derekb]

What version of XI are you using?

Please post the output of the following commands:

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ls -ld /usr/local/nagiosxi
ls -ld /usr/local/nagiosxi/tmp

Also, what do you have set under Program URL and External URL in Admin > System Config > Manage System Config?

Nagios XI 2014R2.7

[root@nagios nagiosxi]# ls -ld /usr/local/nagiosxi
drwxr-xr-x. 10 nagios nagios 4096 Jun 8 10:41 /usr/local/nagiosxi

[root@nagios nagiosxi]# ls -ld /usr/local/nagiosxi/tmp
drwsrwsr-x. 2 apache nagios 4096 Jun 13 20:13 /usr/local/nagiosxi/tmp

Program URL: http://nagios.mydomain.com/nagiosxi/
External URL: http://nagios.mydomain.com/nagiosxi/

[ssax]

Is selinux enabled?

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sestatus

[derekb]

Is selinux enabled?

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sestatus

SELinux status: disabled

[ssax]

Try running the command below and try it again:

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chown nagios.nagios /usr/local/nagiosxi/tmp

[derekb]

That did not work, sadly.

[ssax]

Edit:

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/usr/local/nagiosxi/html/reports/notifications.php

Add This:

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$file = '/tmp/notifications_pdf.sh';
// Write the contents back to the file
file_put_contents($file, $cmd);

Right before this code:

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if (!file_exists($fname)) {
        echo "\n\n************\nERROR: Failed to render URL '" . $aurl . "' as '" . $fname . "'\n************\n\n";

Then refresh the page and try to generate the PDF again.

Then right away run this command to see if it works for you:

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sh /tmp/notifications_pdf.sh

Let me know the results, if you get any errors, send me the full output.