PDF Reports failing to generate

[derekb]

I've added the code as requested.

I hit F5 to refresh the page, and constantly ran the command you gave. That didn't work, so I clicked the PDF icon again to attempt to re-generate the report, while running the command every second via CLI.

Each time,
[root@nagios libexec]# sh /tmp/notifications_pdf.sh
sh: /tmp/notifications_pdf.sh: No such file or directory

[ssax]

Oh, I should mention that you need to do this on the notifications report page if you aren't.

What user/group are you running HTTPD as?

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grep 'User\|Group' /etc/httpd/conf/httpd.conf

Also, please attach your /usr/local/nagiosxi/html/reports/notifications.php file so that I can see the changes.

[derekb]

[root@nagios reports]# sh /tmp/notifications_pdf.sh
Loading pages (1/6)
Error: Failed loading page http://mydomain.com/nagiosxi//reports/n ... rds=100000 (sometimes it will work just to ignore this error with --load-error-handling ignore)
Exit with code 1 due to network error: TimeoutError

The one thing I notice is the URL...There are two // after nagiosxi. Not sure if that's the issue.

[ssax]

I saw the two forward slashes earlier and I tested it on mine with two of them and it didn't have an impact.

What is the output of this?

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grep 'User\|Group' /etc/httpd/conf/httpd.conf

I notice that it says "Error: Failed loading page http://mydomain.com/blah/blah/blah" and earlier in the thread you posted it was nagios.mydomain.com, is that a editing/posting error or is it really missing the nagios.?

Also, how long of a time period did you want from when you tried to generate it until when you ran the sh /tmp/notifications_pdf.sh command? You should do it right away so the ticket doesn't expire.

[derekb]

I edited it out for security. My domain is really nagios.whatever.com... The output I get does show my correct domain information.

After the report page show failed, the entry right away. I ran the .sh nonstop until it produced the output.

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-rw-r--r--. 1 root root 34417 Jun 10 14:30 httpd.conf

[ssax]

Wrong command, please post the output of this command:

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grep 'User\|Group' /etc/httpd/conf/httpd.conf

[derekb]

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[root@nagios ~]# grep 'User\|Group' /etc/httpd/conf/httpd.conf
# User/Group: The name (or #number) of the user/group to run httpd as.
#  . On SCO (ODT 3) use "User nouser" and "Group nogroup".
#  NOTE that some kernels refuse to setgid(Group) or semctl(IPC_SET)
#  when the value of (unsigned)Group is above 60000;
#  don't use Group #-1 on these systems!
User apache
Group apache
# UserDir: The name of the directory that is appended onto a user's home
    # UserDir is disabled by default since it can confirm the presence
    UserDir disabled
    # directory, remove the "UserDir disabled" line above, and uncomment
    #UserDir public_html
# Control access to UserDir directories.  The following is an example
LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined
LogFormat "%{User-agent}i" agent
#LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio

[tgriep]

Can you run the following and post the output?

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wkhtmltopdf -V
which wkhtmltopdf

[lmiltchev]

Are you using/forcing SSL? If you are, change:

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Program URL: http://nagios.mydomain.com/nagiosxi/
External URL: http://nagios.mydomain.com/nagiosxi/

to this:

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Program URL: https://nagios.mydomain.com/nagiosxi/
External URL: https://nagios.mydomain.com/nagiosxi/

[derekb]

Can you run the following and post the output?

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wkhtmltopdf -V
which wkhtmltopdf

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[root@nagios ~]# wkhtmltopdf -V
wkhtmltopdf 0.12.1-c22928d (with patched qt)
[root@nagios ~]# which wkhtmltopdf
/usr/bin/wkhtmltopdf
[root@nagios ~]#

Are you using/forcing SSL? If you are, change:

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Program URL: http://nagios.mydomain.com/nagiosxi/
External URL: http://nagios.mydomain.com/nagiosxi/

to this:

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Program URL: https://nagios.mydomain.com/nagiosxi/
External URL: https://nagios.mydomain.com/nagiosxi/

We're not enforcing SSL. I browse to my XI installation using regular http.