Problems updating license

[vmesquita]

Hello,

We are having issues updating our Nagios XI license. We have a proxy but it's working fine with WGET and LINKS from the command line, so connection doesn't seem to be an issue. We are using the same setting on Nagios XI Proxy configuration. How can we fix this?

[tmcdonald]

What specific problem are you having?

[vmesquita]

License has been renewed and keep being shown as "expired".

[lmiltchev]

Can you access the api.nagios.com?

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curl -k -v api.nagios.com/versioncheck/

Download the file below:

test.zip

unzip the archive and place the "test.php" file in "/usr/local/nagiosxi/scripts" directory. Make it executable:

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chmod +x test.php

run it and show us the output:

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./test.php

[vmesquita]

Hello,

Here's the result of the commands:

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# curl -k -v api.nagios.com/versioncheck/
* About to connect() to proxy ********** port 90 (#0)
*   Trying *.*.*.*... connected
* Connected to ****************** (*.*.*.*) port 90 (#0)
* Proxy auth using Basic with user 'update'
> GET http://api.nagios.com/versioncheck/ HTTP/1.1
> Proxy-Authorization: Basic dXBkYXRlOnRlc3RlMTIz
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.13.6.0 zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: api.nagios.com
> Accept: */*
> Proxy-Connection: Keep-Alive
>
* HTTP 1.0, assume close after body
< HTTP/1.0 200 OK
< Date: Fri, 19 Jun 2015 16:11:45 GMT
< Server: Apache/2.2.15 (CentOS)
< Vary: Accept-Encoding
< Cache-Control: max-age=0, no-cache
< Content-Length: 0
< Content-Type: text/html; charset=UTF-8
< X-Cache: MISS from *****************
< X-Cache-Lookup: MISS from ****************:90
< Via: 1.0 ******************(squid/3.1.10)
* HTTP/1.0 connection set to keep alive!
< Connection: keep-alive
<
* Connection #0 to host ****************** left intact
* Closing connection #0
You have mail in /var/spool/mail/root
[root@nagios teste]# curl -k -v api.nagios.com/versioncheck/
* About to connect() to proxy *****************port 90 (#0)
*   Trying *************... connected
* Connected to ****************** (*********) port 90 (#0)
* Proxy auth using Basic with user 'update'
> GET http://api.nagios.com/versioncheck/ HTTP/1.1
> Proxy-Authorization: Basic dXBkYXRlOnRlc3RlMTIz
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.13.6.0 zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: api.nagios.com
> Accept: */*
> Proxy-Connection: Keep-Alive
>
* HTTP 1.0, assume close after body
< HTTP/1.0 200 OK
< Date: Fri, 19 Jun 2015 17:42:10 GMT
< Server: Apache/2.2.15 (CentOS)
< Vary: Accept-Encoding
< Cache-Control: max-age=0, no-cache
< Content-Length: 0
< Content-Type: text/html; charset=UTF-8
< X-Cache: MISS from ******************
< X-Cache-Lookup: MISS from ******************:90
< Via: 1.0 ******************(squid/3.1.10)
* HTTP/1.0 connection set to keep alive!
< Connection: keep-alive
<
* Connection #0 to host ****************** left intact
* Closing connection #0
You have mail in /var/spool/mail/root

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[root@nagios scripts]# ./test.php
No log handling enabled - turning on stderr logging
Did not find 'zeroDotZero' in module SNMPv2-SMI (/usr/share/snmp/mibs/IP-MIB.txt)
Did not find 'zeroDotZero' in module SNMPv2-SMI (/usr/share/snmp/mibs/DISMAN-EVENT-MIB.txt)
Did not find 'zeroDotZero' in module SNMPv2-SMI (/usr/share/snmp/mibs/DISMAN-SCHEDULE-MIB.txt)
<?xml version="1.0" encoding="utf-8"?>
<versioninfo>
  <update_available>1</update_available>
  <update_version>
    <version>2014R2.7</version>
    <release_date>2015-04-23</release_date>
    <release_notes>2014R2.7 was released on April 23rd, 2015.</release_notes>
  </update_version>
  <latest_versions>
     <latest_version>
       <version>2014R2.7</version>
       <release_date>2015-04-23</release_date>
       <release_notes>2014R2.7 was released on April 23rd, 2015.</release_notes>
     </latest_version>
     <latest_stable_version>
       <version>2014R2.7</version>
       <release_date>2015-04-23</release_date>
       <release_notes>2014R2.7 was released on April 23rd, 2015.</release_notes>
     </latest_stable_version>
     <latest_branch_version>
       <version>2014R2.7</version>
       <release_date>2015-04-23</release_date>
       <release_notes>2014R2.7 was released on April 23rd, 2015.</release_notes>
     </latest_branch_version>
     <latest_branch_stable_version>
       <version>2014R2.7</version>
       <release_date>2015-04-23</release_date>
       <release_notes>2014R2.7 was released on April 23rd, 2015.</release_notes>
     </latest_branch_stable_version>
  </latest_versions>
</versioninfo>

[lmiltchev]

What is the version of Nagios XI that you are currently running? Do your update checks work (with the current Proxy component settings)?

Admin->Check For Updates

You may need to upgrade is your XI version is too old.

[vmesquita]

I'm running Nagios XI 2014R2.6. Update checks work.

[tmcdonald]

Can you please email [email protected] with your customer ID and relevant license information? It's possible it hasn't been updated on their end, so I want to rule that out first.

[vmesquita]

Hi,

Actually I had been in contact with support before, here's their reply:

Hi Rodrigo,
It is active, does the server have access to the internet or is it behind a firewall? If so, it may not be able to reach out to our servers to update. If they continue to have issues please have them contact our support team for further assistance.
Best Regards,
Katie
Katie Montour
Sales/Office Assistant

[abrist]

Can you send an email to [email protected]? I would like to fast track a resolution (with a possible remote session). Please reference this post in the body of the email.