Fusion to OTRS integration

[lafargeuser]

In our environment we have used Nagios Fusion for distributed monitoring solution. Earlier we had integratged 1 Nagios XI server to OTRS for auto tickeing. But now we have 3 Nagios Servers deployed at different locations & using Fusion as centralized monitoring view. My concern here is can I integrated Nagios Fusion to OTRS using Restful API which we have used for Nagios XI. I have uploaded Backend API URL in Nagios Fusion butI didnt get relavant output. output pasted below.
<?xml version="1.0" encoding="utf-8" ?>
- <error>
<errormessage>Invalid or no command specified.</errormessage>
</error>
Need help how do I integrated Fusion to OTRS for auto ticketing

[tmcdonald]

That all depends on how you did the OTRS integration. Was it OTRS polling XI, or XI pushing to OTRS? It sounds like you had the backend API but that's more of a pull than a push solution.

[lafargeuser]

OTRS pulling XI

[tmcdonald]

Are you saying you tried to upload this component to Fusion?

https://exchange.nagios.org/directory/A ... nt/details

If so, that will not work. The Backend API component is only going to work on an XI machine. What API call are you making that is presenting that error?