Integration with Remedy for auto ticketing

[RIDS_I2MP]

Hi Team,

We have a requirement to integrate Nagios with Remedy ITSM tool for automated ticketing. We had a discussion with our remedy SME and he has suggested that we publish the incident content into a webservice for nagios to have bi-direction integration with remedy to send the event info from Nagios to remedy and then get the incident ID from remedy to Nagios. we are now trying to under stand how a we publish the information from nagios and publish a webservice. Please let us know if this is possible on Nagios and if Yes,help us with any pointers.

[ssax]

You would most likely be looking at writing a custom global event handler (Admin > Manage Components > Global Event Handlers > Settings) to handle that.

We do have Incident Manager and a component that integrates into Nagios XI that does the same thing:

https://www.nagios.com/products/nagios- ... t-manager/
http://assets.nagios.com/downloads/nagi ... giosim.zip

It really depends on what your ticketing system accepts and how you want to parse it. You could point notifications to go it to parse from an email. You could use the snmp trap sender component to send to it if it can parse snmp traps:

https://exchange.nagios.org/directory/A ... nt/details

We do offer custom development, if that is something that you are interested in please contact [email protected] to get more information.