Issues with Nagvis in NagiosXI VM Build

[rbuckle]

I am having issues with pulling data in to Bandwidth lines in the integrated NagVis in the new VM build of Nagios.

The lines remain red with no data and I get a javascript error when trying to view the line on the map. the Hosts work fine but I would really like the bandwidth lines.

Any suggestions?

Russell

Nagios XI Installation Profile

System:
Nagios XI Version : 2014R2.7
nagiosxi 2.6.32-504.16.2.el6.x86_64 x86_64
CentOS release 6.6 (Final)
Gnome is not installed

Apache Information
PHP Version: 5.3.3
Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240
Server Name: 10.41.0.57
Server Address: 10.41.0.57
Server Port: 80

[Box293]

Can you show us some screenshots demonstrating the issue please.

[rbuckle]

Sure, here you go

When you create the line:


When you try to view the page after adding the line:

[lmiltchev]

I was not able to recreate the issue in XI 2014R2.7. Have you tried using a different browser, and/or clearing the browser's cache and reloading the page? Go to NagVis->Need Help?->NagVis Support Information, and show us a screenshot of the page.

[rbuckle]

Sure here you go:


I have tried using different browsers, clearing caches and I still get the same issue.

[Box293]

Does this same behaviour occur when logged into NagVis as nagiosadmin?

[rbuckle]

It does it no matter whom i am logged in as and i have tried different computers... I am lost

[jdalrymple]

We're not nagvis experts here, but we'll help figure it out.

It's going to start with the config file for your map. Find it at /usr/local/nagvis/etc/maps - don't know what the name of your map will be, but hopefully you do. Post that here please when you identify it.

[ssax]

In addition to what jdalrymple is asking for:

When you say "NagiosXI VM Build" are you saying it's from one of our prebuilt VMs or just a VM that you made?

Also, I believe this code is what is causing it to fail:

Code: Select all

|| (this.conf.line_type == 14 && (setPerfdata[2][0] == 'dummyActualIn' || setPerfdata[3][0] == 'dummyActualOut'))) {

Which leads me to believe that it's having trouble parsing the perfdata.

I need to know exactly what type of line you are using (host/service/hostgroup/servicegroup) and the exact line settings that you selected. This will give me more information to go on to dig deeper.

[rbuckle]

It was one of the prebuilt VMs downloaded from Nagios' website. I will look for the other settings you guys asked for