Servers not reporting after client upgrade

[jamesc23]

the file is the same as the one I've attached earlier. All servers use the same nsclient.ini

[jamesc23]

ahhh. more help needed please.

I have a check_win_net_usage on a third NIC but now it's failing. I think it has something to do with the # symbol. I need to find the right expression for the command.

Currently it's "vmxnet3 Ethernet Adapter_3" but after the upgrade it's not reporting anymore. I tried the actual #3 but it's not accepting it either.

Thanks.

[tgriep]

In the 4 failing servers, have you checked that the firewall is allowing ports 5666 and 12489?

Can you post how the command and how the check is defined for the check_win_net_usage command?
Can you screen shot the error and post it here?

[jamesc23]

This is the command and error I'm getting from check_win_net_usage

./check_win_net_usage.sh -H server1 -i "vmxnet3 Ethernet Adapter_3" -o KB and ./check_win_net_usage.sh -H server1 -i "vmxnet3 Ethernet Adapter #3" -o KB

The first command is the original command running with the old client. Now it's not working with the new client. The second one is what I've tried. If I run the command with ""vmxnet3 Ethernet Adapter", this works fine as this is the primary NIC on this VM.

I will get back to you with the 4 failing servers later.
Many thanks.

[jamesc23]

So, I've found a fix for the 2 issues. It's really dumb.

The expression for the NIC is *3.

As for the 4 servers out of 200+ Windows servers. It turns out that Windows firewall is enabled on those servers. We have it disabled as our standard for all servers internally. I've just been told that those 4 servers were built by external people. Anyway, all my issues are now resolved.

Thanks all for your assistance.

[Box293]

Great, glad we were able to help you get to the bottom of your issues.