host escalation issue

[btemple]

I had a downed host that did not escalate last night. I am pretty sure the time period is to blame ? Is the time period opposite of what it should be, meaning have I exuded the time instead on including it ?

[lmiltchev]

Can you show us the State History report from the same time frame for the "dfwrtr" host and the host escalation config?

[btemple]

Here you go

[lmiltchev]

Instead of using the following format for the timeperiod:

Code: Select all

monday 18:00-03:00

try using "00:00-03:00,18:00-24:00" for each day, i.e.

Code: Select all

monday 00:00-03:00,18:00-24:00

Let us know if this fixed your issue.

[btemple]

thank you we will give this a shot

[tgriep]

Let us know if you need any more help.

[btemple]

Ironically we had an outage last night which proved your suggestion was correct.Please close the issue